Strike a perfect balance between your business objectives and IT capabilities with the right Business Applications.

In today's fast-paced business world, it's crucial to evaluate your business applications and identify redundancies and gaps in functionality. Fully utilizing your applications not only reduces costs and improves ROI, but also turns IT into a true business enabler.  

Business Applications 3-Step Journey     Customer Journey     Resources

As a certified Microsoft Solutions Partner for Business Applications, you can be confident that we have the expertise to help you deliver solutions with Microsoft Dynamics 365 and Microsoft Power Platform to help your entire organization lead to customer success.

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Why Should Companies Invest in Business Applications?

Are you fully utilizing all your business applications?

Small and medium-sized businesses (SMBs) typically use an average of 20+ business applications, whereas large corporations can utilize over 100 business applications. With so many applications in play, this can lead to duplication and redundancy, which can hinder productivity and increase costs.

Consider the following questions to see if you're getting the most out of your business applications (to the right or below if you're on mobile). The Step 1. Business Applications Discovery can assist you in answering these questions and provide:

1) A clear picture of your processes
2) Your business applications Maturity level
3) Cost saving opportunities by removing inefficient or redundant applicationsBusiness-apps


  • Do we have any business applications serving similar purposes?

  • Do we have any business applications that are not being used regularly?

  • Are we taking advantage of all the features and capabilities of our existing business applications?

  • Are our business applications up-to-date with the latest versions and patches?

  • Does our business applications (such as CRM, accounting software, marketing automation platform, etc.) integrate with each other?

What should businesses do to start their Business Applications Journey?

ProServeIT is here throughout your entire Business Applications Journey from discovery, to level up, and ongoing managed services.

Our team of certified business applications experts will work with you to build a plan for success that aligns your business objectives and IT strategy. We will help you accelerate your digital transformation journey to ensure that your Business Applications are reliable, secure, cost-effective, and scalable.


Step 1. Business Applications Discovery

Knowing where you start is critically important to ensure ROI.​

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Business Applications Discovery

   SMBs & Enterprise   
   2-3 Weeks

Assess your current state of business processes and identify the ideal "to-be" processes.
Discover your Maturity level.
• Build an implementation plan to “level up”.
• Understand costs and ROI.


Step 2. Business Applications Level Up

Now we know our starting point.
Let’s level up!

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Business Applications
Level Up

   Up to 3 Months


   Up to 9 Months

•  Automate high value processes​
•  Integrate with key existing systems​
•  Implement organizational change management plan​
•  Migrate to new applications


Step 3. Business Applications Managed Services

Journey of business application transformation is not one-and-done. It needs to evolve as your organization continues to advance.

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Business Applications Managed Services

   SMBs & Enterprise   

Continuously improve your business application footprints and ROI by getting weekly strategic advice from senior consultants and empowering all major key stakeholders.

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Dynamics 365 helps businesses do more with less.

Dynamics 365 is a cloud-based suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications that can serve as the core business application for organizations of any size.

With its modular design, Dynamics 365 allows you to select the specific applications that are most relevant to your business needs, whether it's finance and operations, sales & marketing, customer service, or supply chain management and more. Choose one, some, or all. Click on a solution to learn more about the Dynamics 365 application.

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Sales & Marketing

The Sales and Marketing applications in Dynamics 365 are fully integrated, allowing teams to collaborate more effectively and work towards common goals. Sales representatives have access to marketing campaign data, while marketers have access to sales performance data, resulting in a more cohesive and efficient team.


Finance & Operations

Manage financial operations such as accounts payable and receivable, budgeting, cash flow, and financial reporting more efficiently. The Dynamics 365 Finance application provides real-time financial insights, allowing businesses to make data-driven decisions to improve financial performance.


Customer Service

With Dynamics 365's Customer Service application, you can interact with customers via phone, email, chat, social media, and more. Businesses can use the application to provide a consistent customer experience regardless of the channel used.


Human Resources

The Human Resources application in Dynamics 365 assists businesses in managing employee data, benefits, and payroll. Gain insights into employee performance and engagement, allowing them to improve talent management and retention.


Supply Chain Management

Improve supply chain visibility, optimize processes, reduce costs, and enhance customer satisfaction by leveraging the power of Dynamics 365's Supply Chain Management application. The advanced analytics, automation capabilities, and compliance tools help businesses compete in an increasingly complex and dynamic global marketplace.


Project Management

Dynamics 365's Project Management application enables project managers to plan and schedule tasks, activities, and milestones for a project. This includes creating and managing project plans, setting deadlines, and tracking progress.


A Customer Business Application Journey










Transforming education with the Business Applications 3-step journey.

business Education    user 1,000-2,000

  Business challenges they were experiencing:  

 Unintegrated systems with inconsistent data between them.
 Orders taken from CMS and manually inputted into the financial system.
  Customer purchase history not available with customer information in CRM.
 Legacy systems challenging to maintain with expired support, large system and data bloat, technical debt, and usability challenges.

  How they leveled up from Level 1: 

 Re-engineered processes and data clean up was completed.
 System re-envisioning and custom re-design increased uptime and performance.
 Moved to cloud-based Dynamics 365 and Business Central .

  Taking it to the next level from Level 2: 

  Moved data to advanced Data Analytics tools (Azure Synapse).
  Deployed virtual desktop solution to improve internal employees’ and vendors’ productivity.

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How the 3-Step Business Applications Journey Fits Within Your Technology Strategy

Organizations have one business application that is the most important application to their organization. For this one critical business application, strategic thinking is especially important. Ask questions like:

•  Is this application setting us up for success in the future?
•  Is it allowing me to be responsive to market conditions and changes that I’m seeing in the ecosystem?
•  Am I being enabled to respond in an agile capacity to unpredictable socio-economic changes?

Then, there are departmental applications used by each of your departments. There are typically several departmental applications used within an organization. We need to think about, before making purchase, how those various tools be integrated (if needed) seamlessly to ensure efficient information/data flow between departments.


Don't get stuck in one room...there are more rooms to explore!

Select one of the doors below to visit another room in The Modern Technology House.

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The Cybersecurity Room

In a world that’s built on technology, nothing is more important than having a solid security foundation.

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The House - Infrastructure Door

The Infrastructure Room

Your path to effective devices, good networks, and connectivity to access all of your necessary applications.

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The Productivity Room

Support your employees with the right productivity tools no matter where they work and what devices they work with.

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The Brand Experience Room

A clear, comprehensive framework and the right technology enable your team to create a stellar brand experience.

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The Insights & Automation Room

Efficiently work with your data and optimize your workforce by gathering insights and enabling automation.

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Business Applications Resources For You

MicrosoftTeams-image (13)
Benefits of Dynamics 365: Empowering Your Business in the Digital Age
PSIT Academy - Advisory Feat
ProServeIT Academy: Business Applications Course
O365 Power Apps - Top Business App
Office 365 Power Apps: Top Business Apps for Modernizing Workplace