Make technology a true business enabler

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Modern IT encompasses much more than servers and networks and needs to be considered as part of a broader technology framework to effectively become a business enabler. 

ProServeIT, a multi-award winning Microsoft Gold Partner, is your modern IT specialist, helping organizations to unlock their digital future and make technology become a true business enabler. 

These are the three core values that everyone at ProServeIT follows on a daily basis. These values truly represent who we are and what we care about on a deeply personal level. 



Your success matters to us.
Partner with us. Let’s work together to unlock your digital future. 


We started operations

+ 1 millon

Happy customers

Mukesh was super helpful and patient, and was able to talk me through the processes to ensure my laptop was adequately protected against viruses, and remove unnecessary applications to speed my laptop up. Thank you so much Mukesh.

Excellent, good service, fast response!

Ben was extremely polite and very helpful. He made himself available to resolve the issue and offered guidance on how to proceed regarding entering another ticket for another required change. Thank you Ben for your exemplary customer service!

Jinsong did an excellent job of isolating the issue, proposing a workable solution and executing the solution. He kept me informed of progress the entire way and followed up to ensure the solution was to my exact liking. He then went above and beyond by proposing a further tweak that will save our team time and effort going forward every time we execute this task.

Mukesh was able to fix my issue right away. He was knowledgeable and was able to troubleshoot every obstacle. Very fast and efficient.

Chris was extremely helpful, available and relentless at finding a solution for my issue.

Samantha A. @ Right to Play International
Etienne F. @ Subaru Canada Inc.
Samantha E. @ Big Brothers Big Sisters of Canada
Michael N. @ Apri Insurance Services
Angelynne P. @ Safehaven
Carly H. @ Six Degrees Medical

Meet Our Team


Eric Sugar – President

Eric Sugar, President of ProServeIT, acquired significant experience by working his way up from Principal Consultant to Director of Projects, then VP of Sales & Marketing before becoming President.  Working at ProServeIT was a natural fit with Eric’s passion for teaching businesses how they can leverage technology to enable growth and added value.
Aside from doing strategic planning for ProServeIT’s future growth and direction and speaking at worldwide technology conferences, Eric also helps customers to explore and set strategic directions for implementing and optimizing technology within their organizations.


Jaime McMahon – CTO

Jaime McMahon, Chief Technology Officer at ProServeIT, has been with the company for over 10 years, working both Sales and Senior Technical roles before taking on his current role.  Jaime was inspired to join ProServeIT because of the corporate culture of investing in employees and allowing them to be a crucial part in the growth of the company.

Aside from the strategic planning of ProServeIT’s sales and marketing activities, Jaime’s role is also to ensure that ProServeIT’s customers are empowered to be more productive internally, engaging their own clients in a more meaningful manner. Jaime believes that this, in turn, adds to ProServeIT’s own success. Seeing his team and ProServeIT’s clients excel, especially the ones who have been with ProServeIT for several years, is what keeps Jaime coming into work every day.


Corey Reyneker-VP, Alliances

Corey Reyneker, VP of Alliances at ProServeIT, has been in the IT industry for over 14 years, immersing himself within Systems Integration, Managed Services and Cloud Solutions portfolios.  Corey is an expert at facilitating and guiding customers through the journey to more strategic IT adoption. For Corey, ProServeIT’s company culture and reputation within the IT marketplace were the main drivers behind his decision to join the team.

As the VP of Alliances, Corey oversees all ProServeIT’s strategic alliances, as well as growing the organization’s portfolio within the partner channel. He works with ProServeIT’s various partners to provide their resellers with relevant and sophisticated IT solutions to the marketplace. Corey loves how dynamic his role is and enjoys the opportunity to help customers benefit from ProServeIT’s solutions.


Pedro Alfonzo-VP, Services

Pedro Alfonzo, VP of Services, started off his career with a fifteen-year post at Microsoft, where he provided customer service support. He moved onto other client-facing roles with varying responsibilities within Microsoft. Through his work at Microsoft, Pedro became familiar with ProServeIT’s positive corporate culture. That, combined with its diversified portfolio with true end-to-end service offerings inspired Pedro to become part of the team at ProServeIT.

As the VP of Service, Pedro invests in his team members, enhances ProServeIT’s service offerings by suggesting process improvements, and helps to deliver, develop and position the products that ProServeIT offers. Pedro enjoys the constantly changing priorities that his role encompasses and loves to help customers transform their businesses to the digital era. His decision to come to ProServeIT is validated daily by the people he works with and culture of the organization.


Admin & Finance Team


Professional Services Team


Solutions Architects Team


Managed Services Team


Software Development Team


Project Management Team


Marketing & Inside Sales Team


Sales Team