Technology. Career Development. Unlimited Vacation.

Are these excite you? Are you a go-getter who loves challenges, appreciates teamwork, puts people first, and thrives in an ever-changing environment? Then we want you! Read on to learn more about us and the current job openings.

 

 

 

 

 

 

 

 

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Meet ProServeIT

Work with an Organization that Puts People First!
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Modern IT Specialist

ProServeIT, a multi-award winning Microsoft Gold Partner.
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Customer Stories

Making technology a True Business Enabler.

ProServeIT’s corporate culture is to invest in their employees. Every single day, I’m constantly put in a position where I can learn, grow and succeed.  I’m always learning new things.

I was really interested to work for ProServeIT because of their reputation as a leading-edge company in the IT industry. Since I began working here, I have seen how that reputation opens doors and makes my job easier to do.

We have an inclusive and supportive corporate culture that comes from the top down. There is also flexibility, and I’m able to work remotely when I need to, which speaks to a culture that promotes a positive work-life balance.

Although the work can be challenging, and sometimes frustrating, the people I work with make everything worthwhile to me.

What I like most about ProServeIT is that management doesn’t micro-manage me – they believe in my skills to do my job – but they’re available to mentor and guide me when I need it. Also, my colleagues are great people who share a lot of my interests, so I felt like I was a part of the team from the first day I started at ProServeIT.

We have a unique open-door work environment here, with management reachable and available whenever I need them.

Robert G., Business Development Manager
Corey R., VP Alliances
Maria B., Office Administrator
Kelvin S., Technical Support
Stephanie B., Marketing Content Writer
Ramy A., Consultant
These are the three core values that everyone at ProServeIT follows on a daily basis. These values truly represent who we are and what we care about on a deeply personal level. 
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Living our values

diversity@4x

Equity, Diversity, Inclusion & Belonging

We put intentional efforts to provide a safe virtual space for continuous dialogues and initiatives, which helps us create a community where our people feel a sense of belonging.
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Empowering Nonprofit Organizations

Our biggest annual giveback initiative is #Empower, a full-day virtual conference that provides nonprofits and charities with the most up-to-date and relevant content to empower them to be successful with their goals and objectives.
Inspiring Future Generations

Inspiring Future Generations

ProServeIT is passionate about inspiring future generations to consider a career in technology.
Raising Funds for Cancer Research

Raising Funds for Cancer Research

ProServeIT is active in raising funds for the Princess Margaret Cancer Foundation.

Current Openings

See which positions might be a good fit for your skillset below and then send your resume and cover letter to careers@proserveit.com  
Infrastructure Consultant Office 365 and Teams
Fulltime- Permanent

Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you passionate about leading project initiatives and being the subject matter expert on Office 365 messaging and productivity projects? Then, we want you!

We are currently seeking a highly motivated and passionate Infrastructure Consultant O365 and Teams to lead specific project initiatives and act as the subject matter expert on Office 365 Messaging and Productivity projects (focusing on teams voice enablement and Exchange Online migrations). The Infrastructure Consultant O365 and Teams works at solving problems and coming up with ideas to improve the function of customer’s IT systems.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

Responsibilities and Duties

Provide cloud consulting services for projects focused on Microsoft 365 and Azure.

Deliver Secure Remote Work and Microsoft Teams workshops through M365 Cloud Accelerator Program.

Deliver Fast Track engagements for Microsoft Teams.

Participate in pre-sales calls with clients.

Assisted in developing SOW’s for Microsoft 365 and Microsoft Teams engagements.

Experience designing and documenting call flows.

Azure AD Identity management concepts, Deployment of AD Connect and AD user object soft-matching.

Teams, Skype for Business or Lync product experience:

Licensing
Installation & Configuration
Troubleshooting & Maintenance
Management of telecommunication providers (billing, support etc.)
PSTN, SIP, PBX, Analog, DIDs, Voicemail configurations
Devices (Hardware + Software)

 

Call Centre concepts:

Agents
Reporting and call Quality and Performance management
Call Routing – Attendant, Serial, Longest Idle, Round Robin etc.
Call Queues and Queue overflows
Call Flow design concepts
Auto Attendants
After Hours and Holiday flows

 

Networking skills:

DNS
Equipment (Firewall, Routers, Switches, WAPs etc.)
QoS configuration (nice to have)

 

Collaborate with cross-functional teams within ProServeIT


Qualifications

Bachelor’s degree or equivalent experience

Three to Five years in an IT consultant/technical position

Understanding of IT infrastructure and security

Meticulous with strong problem-solving skills

Analytical and fault diagnosis

Excellent written and oral communication skills in English.

Excellent organizational skills and attention to detail

Knowledge of statistical tools and business reporting

Superb communications and teamwork skills

Ability to prioritize and multitask in pressure situations


Certifications

Microsoft: Teams Administrator Associate

Microsoft: M365 Fundamentals

Microsoft: M365 Security Administrator Associate


Work Conditions

Work normal business hours but may be required to do some work in the evenings or outside normal working hours.

This position is a remote, work from home position.


Learn more and apply for the position by emailing, your cover letter and resume to kgbengaawomodu@proserveit.com

CRM Consultant
Fulltime- Permanent

Do you want to make a big impact at a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you passionate about driving high priority customer initiatives through digital transformation projects for a variety of clients? Then, we want you! 

  

We are currently seeking a highly motivated and passionate CRM Consultant to drive high priority digital transformation projects for a variety of clients.  This role could be perfect for you if you are looking to have a career as an advisor responsible for designing and building CRM Solutions. You are a self-starter who is motivated by challenges, has a knack for prioritizing and juggling multiple projects and is comfortable sharing new and innovative ideas. You also love to learn from and collaborate with others. 

  

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.  

  

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.  

  

Excited? Read on and apply! Looking forward to hearing from you. 

 

Responsibilities and Duties 

Taking customers on an end-to-end journey and providing best practices and design for a CRM solution.

Translate the technical to business users and create stories to help them understand the impact of the solution

Working closely with various stakeholders and other team members to deliver the best possible results and high-quality CRM solutions. 

Taking the lead and getting involved in all project phases: business analysis, design, development, implementation and change management. 

Involvement in scoping and presales engagements.

Staying up to date about market, business and technical evolutions and actively sharing knowledge with the team.

Configure POC or Demo environments based on business drivers

Not afraid to get into the code when the team needs help.


Qualifications 

Bachelor’s degree or equivalent experience.

5+ years in an IT consultant/technical position.

Strong understanding of Dynamics 365 CRM features, functionality, architecture, and integration (MUST HAVE).

Experience on Microsoft Power Platform – Power Apps, Power Automate.

Proficient with .Net framework, C#, SQL Server, JavaScript, or similar technologies.

Experience with deployment, configuring and customizing and extending MS Dynamics CRM On-premises and Online

Experience developing and testing custom workflows, plugins, entities, objects, attributes with Microsoft CRM.

Good understanding of CRM Modules.

Experience in frontend development frameworks i.e. React, Angular

Experience with data migration tools e.g. SSIS.

Knowledge of data analysis tools and business reporting e.g., SSRS, Power BI.

Strong communication and client-facing skills. 

Self-motivated, adaptable, and detail orientated. Operates well under pressure.

Strong problem solving and critical thinking skills.

Ability to prioritize and multitask on different projects

Ability to make complex and technical items easy to understand to business users


Certifications 

Developing Solutions for Microsoft Azure 

Dynamics CRM Online Deployment 

Microsoft Dynamics CRM Applications  


Work Conditions 

Work normal business hours but may be required to do some work in the evenings or outside normal working hours. 

 

Learn more and apply for the position by emailing, your cover letter and resume to kgbengaawomodu@proserveit.com

CRM Developer
Fulltime- Permanent

Do you want to make a big impact at a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you passionate about driving high priority customer initiatives through digital transformation projects for a variety of clients? Then, we want you! 

  

We are currently seeking a highly motivated and passionate CRM Developer to drive high priority digital transformation projects for a variety of clients.  This role could be perfect for you if you are looking to have a career as a developer responsible for building CRM Solutions. You are a self-starter who is motivated by challenges, has a knack for prioritizing and juggling multiple projects and is comfortable sharing new and innovative ideas. You also love to learn from and collaborate with others. 

  

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.  

  

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.  

  

Excited? Read on and apply! Looking forward to hearing from you. 

 

Responsibilities and Duties 

Working closely with various stakeholders and other team members to deliver the best possible results and high-quality CRM solutions. 

Working through all project phases: business analysis, design, development, implementation and change management. 

Develop leading edge Microsoft Dynamics CRM through configurations or custom coded solutions based on business drivers.

Involvement in scoping and presales engagements, when required. 

Staying up to date about market, business and technical evolutions and actively sharing knowledge with the team.


Qualifications 

Bachelor’s degree or equivalent experience

5+ years in a Developer position

3+ years of MS Dynamics CRM experience including the following: design, implementation, and development of MS Dynamics modules

Experience with .Net framework, C#, SQL Server, JavaScript, or similar technologies

Experience with deployment, configuring and customizing and extending MS Dynamics CRM On-premises and Online

Experience developing and testing custom workflows, plugins, entities, objects, attributes with Microsoft CRM.

Experience on Microsoft Power Platform

Experience with Systems Delivery Life Cycle methodologies

Knowledge in frontend development frameworks i.e. React, Angular

Experience with data integration tools eg. SSIS

Knowledge of data analysis tools and business reporting e.g. SSRS, Power BI

Strong communication and client-facing skills. 

Self-motivated, adaptable, and detail orientated. Operates well under pressure

Strong problem solving and critical thinking skills

Ability to prioritize and multitask on different projects


Certifications 

Microsoft Dynamics 365 Fundamentals

Microsoft Power Platform Fundamentals 

Microsoft Azure Fundamentals


Work Conditions 

Work normal business hours but may be required to do some work in the evenings or outside normal working hours. 

Learn more and apply for the position by emailing, your cover letter and resume to kgbengaawomodu@proserveit.com

Intermediate Systems Administrator
Fulltime- Permanent

Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you someone with strong organization, time management, and communication skills? Then, we want you!

We’re searching for someone who enjoys interacting with customers and is determined to deliver fast, accurate solutions to our clients. This role has customer-facing responsibilities, and our ideal hire needs to be experienced in the support and delivery of technical systems and solutions while providing a 5-star customer service focused experience. Moreover, this Intermediate Systems Administrator role will have elevated access within client environments, therefore, the added responsibility of ensuring the security and confidentiality of our client’s businesses is a priority.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

Responsibilities

This is a full-time position providing remote Level 2 Technical Support to our customers over the telephone, email, and IM using a suite of tools designed to provide a seamless remote support experience for the end-users.

A typical day includes:

Being the voice of ProServeIT to our customers! This means being the one who solves their technical problems or connects them to a more senior resource when required. To do this effectively, you will need to be proficient in building relationships with clients.

Managing the flow of requests from multiple intake channels: telephone, email, and IM.

Being responsible for ensuring all tickets are properly documented and tracked for future reference and that our clients are kept up to date. You will need to use your strong written and verbal communication skills!

Since we provide 24/7 support to customers, each member of the Managed Services team rotates through the weekend on-call list, as well as, being required to work off-hours and/or overnight as required by business needs.

Qualifications

You possess superior communication and interpersonal skills.

You are proficient in verbal and written English.

You demonstrate previous experience in a customer service focused environment (i.e call centre, sales, retail).

You are confident, articulate, and at ease with Canadian business culture.

You have experience solving problems and using troubleshooting methodologies.

You possess a basic understanding of networking concepts, systems, and services, EG ISP services, routers, firewalls, switches, TCP/IP.

You have a real passion for helping people and solving problems.

You can work after-hours, weekend and shift work when necessary.

We would love it if you:

Have experience with queue management, Kaseya, Azure or Office 365.

Are Bilingual (English/French).

Possess Microsoft Certifications – MCTS/MCSE and/or certificates in Windows 7,8,10, Active Directory, 2008 Server Administration.

Can show either 3+ years’ experience in an IT support role or have post-secondary education in a recognized IT program.

Have 3+ years’ experience working with Active Directory, Server 2008+, SQL, Microsoft Exchange, Azure, AWS, Apple OSX.

Have experience working with VMware, Hyper-V.

What we are looking for- Core Skills

Customer service

Troubleshooting

Organization and time-management

Attention to detail

Problem-solving

Active Directory

Server 2008+

Microsoft Exchange

Azure

Apple OSX

VMware

Hyper-V

Active Directory

Ticketing/Queue management.

Kaseya

Office 365

Networking

Learn more and apply for the position by emailing, your cover letter and resume to kgbengaawomodu@proserveit.com

Senior Software Architect
Fulltime- Permanent

Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you passionate about driving high priority customer initiatives through Software Development initiatives? Then, we want you!

We are currently seeking a highly motivated and passionate Senior Software Architect to drive high priority customer initiatives in the Software Development segment of our business.  This is a customer facing role, owning the overall technical relationship between the customer and ProServeIT. You will drive the Software Development technical customer engagements including architectural design sessions, specific implementation projects and/or pilots. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers. 

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

Responsibilities and Duties

Understand customers’ overall applications portfolio, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions) using PaaS, DevOps & Advanced Application coding.

Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key technologies (e.g. Windows and Linux, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, etc.) as appropriate

Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

Develop deep relationships with key customer IT decision makers, who drive long-term technology adoption within their company to enable them to be technology/software advocates

Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

Assess the Customers’ knowledge of software platforms and overall cloud readiness to support customers through a structured learning plan and ensure its delivery.

Collaborate with the development team in developing complex end-to-end Enterprise solutions.

Maintain technical skills and knowledge of market trends and competitive insights

Be an evangelist within ProServeIT and with customers, partners and external communities

Qualifications

Prior work experience in a Consulting/Architecture position within a software and/or services company

Bachelor's degree in Computer Science, Information Technology, Engineer or related field preferred

Certification in one of the following technologies preferred: Cloud, web application development, cloud-native application architecture (i.e. containers, microservices, API management), modern software development techniques like DevOps and CI/CD tool chains (i.e. Jenkins, Spinnaker, Azure developer services, GitHub) and container orchestration systems (i.e. Docker, RedHat Openshift, Kubernetes, Cloud Foundry, Azure Kubernetes Service, GitHub)

Software development practices like DevOps and CI/CD tool chains (i.e. Jenkins, Spinnaker, Azure DevOps, GitHub). preferred

Competitive Landscape. Knowledge of cloud development platforms preferred

Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Experience using integrated development environments (e.g. Visual Studio, Visual Studio Code, Eclipse, XCode, WebSphere) targeting Android, iOS, Linux, Windows, public clouds (i.e. Azure, AWS) required

Experience with scalable architectures using Azure App Service, API management, serverless technologies, container orchestration (e.g.  Kubernetes, Cloud Foundry etc.), API management, microservice frameworks etc.

Enterprise-scale technical experience with cloud native app hosting through software design, development, deployment and app refactoring/migrations required

Experience and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premise workloads to the cloud) required

Subject matter expertise in one or more of the following: 

5+ years of success in consultative/complex software development and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects. required

Problem Solving. Ability to solve customer problems through cloud technologies required

Collaboration and Communication. Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, Database administrators and Data Scientist) required

Work Conditions

Work normal business hours but may be required to do some work in the evenings or outside normal working hours;

This position is a remote, work from home position

Learn more and apply for the position by emailing, your cover letter and resume to kgbengaawomodu@proserveit.com

Senior Systems Administrator
Fulltime- Permanent

Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you someone with strong organization, time management, and communication skills? Then, we want you!

We’re searching for someone who enjoys interacting with customers and is determined to deliver fast, accurate solutions to our clients. This role has customer-facing responsibilities, and our ideal hire needs to be experienced in the support and delivery of technical systems and solutions while providing a 5-star customer service focused experience. Moreover, this Senior Systems Administrator role will have elevated access within client environments, therefore, the added responsibility of ensuring the security and confidentiality of our client’s businesses is a priority.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

Responsibilities

This is a full-time position providing remote Level 3 Technical Support to our customers over the telephone, email, and IM using a suite of tools designed to provide a seamless remote support experience for the end users.

A typical day includes:

Being the voice of ProServeIT to our customers! This means being the one who solves their technical problems or connects them to a more senior resource when required. To do this effectively, you will need to be proficient in building relationships with clients.

Managing the flow of requests from multiple intake channels: telephone, email, and IM.

Being responsible for ensuring all tickets are properly documented and tracked for future reference and that our clients are kept up to date. You will need to use your strong written and verbal communication skills!

Since we provide 24/7 support to customers, each member of the Managed Services team rotates through the weekend on-call list, as well as, being required to work off-hours and/or overnight as required by business needs.

Qualifications

You possess superior communication and interpersonal skills.

You are proficient in verbal and written English.

You demonstrate previous experience in a customer service focused environment (i.e call centre, sales, retail).

You are confident, articulate, and at ease with Canadian business culture.

You have experience solving problems and using troubleshooting methodologies.

You possess a basic understanding of networking concepts, systems, and services, EG ISP services, routers, firewalls, switches, TCP/IP.

You have a real passion for helping people and solving problems.

You can work after-hours, weekend, and shift work when necessary.

We would love it if you:

Have experience with ConnectWise, Kaseya, Azure or Office 365.

Are Bilingual (English/French).

Possess Microsoft Certifications – MCTS/MCSE and/or certificates in Windows 7,8,10, Active Directory, 2008 Server Administration.

Can show either 5+ years’ experience in an IT support role or have post-secondary education in a recognized IT program.

Have 5+ years’ experience working with Active Directory, Server 2008+, SQL, Microsoft Exchange, Azure, AWS, Apple OSX.

Have experience working with VMware, Hyper-V.

Have experience administering Citrix XenApp and/or XenDesk.

What we are looking for- Core Skills

Customer service

Troubleshooting

Organization and time-management

Attention to detail

Problem-solving

Active Directory

Server 2008+

SQL

Microsoft Exchange

Azure

AWS

Apple OSX

VMware

Office 365

Networking

Hyper-V

Citrix XenApp

XenDesk

MCTS/MCSE

Active Directory

ConnectWise

Kaseya

 

Learn more and apply for the position by emailing, your cover letter and resume to kgbengaawomodu@proserveit.com