Technology. Career Development. Unlimited Vacation.

Are these excite you? Are you a go-getter who loves challenges, appreciates teamwork, puts people first, and thrives in an ever-changing environment? Then we want you! Read on to learn more about us and the current job openings.

 

 

 

 

 

 

 

 

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Meet ProServeIT

Work with an Organization that Puts People First!
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Modern IT Specialist

ProServeIT, a multi-award winning Microsoft Gold Partner.
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Customer Stories

Making technology a True Business Enabler.

ProServeIT’s corporate culture is to invest in their employees. Every single day, I’m constantly put in a position where I can learn, grow and succeed.  I’m always learning new things.

I was really interested to work for ProServeIT because of their reputation as a leading-edge company in the IT industry. Since I began working here, I have seen how that reputation opens doors and makes my job easier to do.

We have an inclusive and supportive corporate culture that comes from the top down. There is also flexibility, and I’m able to work remotely when I need to, which speaks to a culture that promotes a positive work-life balance.

Although the work can be challenging, and sometimes frustrating, the people I work with make everything worthwhile to me.

What I like most about ProServeIT is that management doesn’t micro-manage me – they believe in my skills to do my job – but they’re available to mentor and guide me when I need it. Also, my colleagues are great people who share a lot of my interests, so I felt like I was a part of the team from the first day I started at ProServeIT.

We have a unique open-door work environment here, with management reachable and available whenever I need them.

Robert G., Business Development Manager
Corey R., VP Alliances
Maria B., Office Administrator
Kelvin S., Technical Support
Stephanie B., Marketing Content Writer
Ramy A., Consultant
These are the three core values that everyone at ProServeIT follows on a daily basis. These values truly represent who we are and what we care about on a deeply personal level. 
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Living our values

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Equity, Diversity, Inclusion & Belonging

We put intentional efforts to provide a safe virtual space for continuous dialogues and initiatives, which helps us create a community where our people feel a sense of belonging.
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Empowering Nonprofit Organizations

Our biggest annual giveback initiative is #Empower, a full-day virtual conference that provides nonprofits and charities with the most up-to-date and relevant content to empower them to be successful with their goals and objectives.
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Inspiring Future Generations

ProServeIT is passionate about inspiring future generations to consider a career in technology.
Raising Funds for Cancer Research

Raising Funds for Cancer Research

ProServeIT is active in raising funds for the Princess Margaret Cancer Foundation.

Current Openings

See which positions might be a good fit for your skillset below and then send your resume and cover letter to careers@proserveit.com  
Infrastructure Consultant Office 365 and Teams
Fulltime- Permanent

Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you passionate about leading project initiatives and being the subject matter expert on Office 365 messaging and productivity projects? Then, we want you!

We are currently seeking a highly motivated and passionate Infrastructure Consultant O365 and Teams to lead specific project initiatives and act as the subject matter expert on Office 365 Messaging and Productivity projects (focusing on teams voice enablement and Exchange Online migrations). The Infrastructure Consultant O365 and Teams works at solving problems and coming up with ideas to improve the function of customer’s IT systems.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

Responsibilities and Duties

Provide cloud consulting services for projects focused on Microsoft 365 and Azure.

Deliver Secure Remote Work and Microsoft Teams workshops through M365 Cloud Accelerator Program.

Deliver Fast Track engagements for Microsoft Teams.

Participate in pre-sales calls with clients.

Assisted in developing SOW’s for Microsoft 365 and Microsoft Teams engagements.

Experience designing and documenting call flows.

Azure AD Identity management concepts, Deployment of AD Connect and AD user object soft-matching.

Teams, Skype for Business or Lync product experience:

Licensing
Installation & Configuration
Troubleshooting & Maintenance
Management of telecommunication providers (billing, support etc.)
PSTN, SIP, PBX, Analog, DIDs, Voicemail configurations
Devices (Hardware + Software)

 

Call Centre concepts:

Agents
Reporting and call Quality and Performance management
Call Routing – Attendant, Serial, Longest Idle, Round Robin etc.
Call Queues and Queue overflows
Call Flow design concepts
Auto Attendants
After Hours and Holiday flows

 

Networking skills:

DNS
Equipment (Firewall, Routers, Switches, WAPs etc.)
QoS configuration (nice to have)

 

Collaborate with cross-functional teams within ProServeIT


Qualifications

Bachelor’s degree or equivalent experience

Three to Five years in an IT consultant/technical position

Understanding of IT infrastructure and security

Meticulous with strong problem-solving skills

Analytical and fault diagnosis

Excellent written and oral communication skills in English.

Excellent organizational skills and attention to detail

Knowledge of statistical tools and business reporting

Superb communications and teamwork skills

Ability to prioritize and multitask in pressure situations


Certifications

Microsoft: Teams Administrator Associate

Microsoft: M365 Fundamentals

Microsoft: M365 Security Administrator Associate


Work Conditions

Work normal business hours but may be required to do some work in the evenings or outside normal working hours.

This position is a remote, work from home position.


Learn more and apply for the position by emailing, your cover letter and resume to kgbengaawomodu@proserveit.com

Senior Systems Administrator
Fulltime- Permanent

Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you passionate about leading project initiatives and being the subject matter expert on Office 365 messaging and productivity projects? Then, we want you!

We are currently seeking a highly motivated and passionate Infrastructure Consultant O365 and Teams to lead specific project initiatives and act as the subject matter expert on Office 365 Messaging and Productivity projects (focusing on teams voice enablement and Exchange Online migrations). The Infrastructure Consultant O365 and Teams works at solving problems and coming up with ideas to improve the function of customer’s IT systems.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

 

Responsibilities and Duties

This is a full-time position providing remote Level 3 Technical Support to our customers over the telephone, email, and IM using a suite of tools designed to provide a seamless remote support experience for the end users.

 

A typical day includes:

- Being the voice of ProServeIT to our customers! This means being the one who solves their technical problems or connects them to a more senior resource when required. To do this effectively, you will need to be proficient in building relationships with clients.
- Managing the flow of requests from multiple intake channels: telephone, email, and IM.
- Being responsible for ensuring all tickets are properly documented and tracked for future reference and that our clients are kept up to date. You will need to use your strong written and verbal communication skills!
- Since we provide 24/7 support to customers, each member of the Managed Services team rotates through the weekend on-call list, as well as, being required to work off-hours and/or overnight as required by business needs.


Qualifications:

- You possess superior communication and interpersonal skills.
- You are proficient in verbal and written English. ProServeIT:
- You demonstrate previous experience in a customer service focused environment (i.e call centre, sales, retail).
- You are confident, articulate, and at ease with Canadian business culture.
- You have experience solving problems and using troubleshooting methodologies.
- You possess a basic understanding of networking concepts, systems, and services, EG ISP services, routers, firewalls, switches, TCP/IP.
- You have a real passion for helping people and solving problems.
You can work after-hours, weekend, and shift work when necessary.

 

We would love it if you:

- Have experience with ConnectWise, Azure or Office 365.
- Are Bilingual (English/French).
- Possess Microsoft Certifications – MCTS/MCSE and/or certificates in Windows 7,8,10, Active Directory, 2008 Server Administration.
- Can show either 5+ years’ experience in an IT support role or have post-secondary education in a recognized IT program.
- Have 5+ years’ experience working with Active Directory, Server 2008+, SQL, Microsoft Exchange, Azure, AWS, Apple OSX.
- Have experience working with VMware, Hyper-V.
- Have experience administering Citrix XenApp and/or XenDesk.


What we are looking for

- Core Skills
- Customer service
- Troubleshooting
- Organization and time[1]management
- Attention to detail
- Problem-solving
- Active Directory
- Server 2008+
- SQL
- Microsoft Exchange
- Azure
- AWS
- Apple OSX
- VMware
- Office 365
- Networking
- Hyper-V
- Citrix XenApp
- XenDesk
- MCTS/MCSE
- Active Directory
- ConnectWise
 

Learn more and apply for the position by emailing, your cover letter and resume to kgbengaawomodu@proserveit.com

Infrastructure Consultant Office 365 and Teams
Fulltime- Permanent

Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you passionate about leading project initiatives and being the subject matter expert on Office 365 messaging and productivity projects? Then, we want you!

We are currently seeking a highly motivated and passionate Infrastructure Consultant O365 and Teams to lead specific project initiatives and act as the subject matter expert on Office 365 Messaging and Productivity projects (focusing on teams voice enablement and Exchange Online migrations). The Infrastructure Consultant O365 and Teams works at solving problems and coming up with ideas to improve the function of customer’s IT systems.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

 

Responsibilities and Duties

Provide cloud consulting services for projects focused on Microsoft 365 and Azure.

Deliver Secure Remote Work and Microsoft Teams workshops through M365 Cloud Accelerator Program.

Deliver Fast Track engagements for Microsoft Teams.

Participate in pre-sales calls with clients.

Assisted in developing SOW’s for Microsoft 365 and Microsoft Teams engagements.

Experience designing and documenting call flows.

Azure AD Identity management concepts, Deployment of AD Connect and AD user object soft-matching.

Teams, Skype for Business or Lync product experience:

Licensing o Installation & Configuration

Troubleshooting & Maintenance

Management of telecommunication providers (billing, support etc.)

PSTN, SIP, PBX, Analog, DIDs, Voicemail configurations

Devices (Hardware + Software)

Call Centre concepts:

Agents

Reporting and call Quality and Performance management

Call Routing – Attendant, Serial, Longest Idle, Round Robin etc.

Call Queues and Queue overflows

Call Flow design concepts

Auto Attendants

After Hours and Holiday flows

Networking skills:

DNS o Equipment (Firewall, Routers, Switches, WAPs etc.)

QoS configuration (nice to have)

Collaborate with cross-functional teams within ProServeIT

 

Qualifications

Bachelor’s degree or equivalent experience
Three to Five years in an IT consultant/technical position
Understanding of IT infrastructure and security
Meticulous with strong problem-solving skills
Analytical and fault diagnosis
Excellent written and oral communication skills in English.
Excellent organizational skills and attention to detail
Knowledge of statistical tools and business reporting
Superb communications and teamwork skills
Ability to prioritize and multitask in pressure situations

 

Certifications

Microsoft: Teams Administrator Associate
Microsoft: M365 Fundamentals
Microsoft: M365 Security Administrator Associate
 

Work Conditions

Work normal business hours but may be required to do some work in the evenings or outside normal working hours.
This position is a remote, work from home position.
 

Learn more and apply for the position by emailing, your cover letter and resume to kgbengaawomodu@proserveit.com