Providing the best customer experience for your existing and prospective customers means that you need to have consistency across your channels, From sales to customer services to ops, financials, and marketing, each piece of the puzzle must work together in harmony to help present a holistic and cohesive view of your organization. Dynamics 365 CRM works to connect all these channels, breaking down information silos to provide seamless support across the breadth of your business.
Collect specific information about accounts and opportunities from Outlook, Calendar, and manually internal Dynamics 365 CRM data. If you are also using Power BI, you can visualize your finding through dashboards and contextual charts to make findings quicker.
Dynamics 365 CRM can better manage your business needs with more intelligent processes and predictive guidance. With its familiar tools and actionable insights, Dynamics 365 CRM arms your employees with a 360-degree customer view, holistic opportunity tracking and insightful analytics.
Dynamics 365 CRM provides you with an opportunity to innovate new business models and automate your processes, shifting you from ‘reactive’ to ‘proactive’. And as part of the Office 365 platform, Dynamics 365 CRM can identify potential prospects based on predictive intelligence.
Dynamics 365 provides a comprehensive solution that connects your entire business, so that you can be more efficient and effective in dealing with your customers. Various role-based applications within Dynamics 365 can provide better focus for your employees and make Dynamics 365 your own.
With the marketing application, you can use AI to orchestrate personalized journeys for your customers and prospects, helping to build customer trust with Dynamics 365's unified and adaptable platform.
Dynamics 365's Sales application helps you to understand your customers' needs and uncover and nurture leads to accelerate deals and build credibility and trust. In addition, remote collaboration capabilities help your team to stay connected, no matter where they're located.
Whether you have Customer Service or Field Service agents, Dynamics 365's Service application will empower your agents and technicians to resolve your customer issues in a more timely manner, and utilize AI to provide faster resolution.
Predicting customer payments and projecting cash flow are just a few ways that Dynamics 365's Finance application can help your organization to enhance your financial decision-making.
The Operations application of Dynamics 365 helps you to move from a reactive operational model to a predictive one, so that you can consistently ensure that your products are delivered on time and your resources are optimized so that you can adapt to change, and ensure business continuity.
The HR application of Dynamics 365 provides a way for you to optimize your human resources programs. Simplify benefits and compensation, track leaves and absences, record certifications and training, and more, all from one centralized data repository.