By Onyeka Ndukwe on September 26, 2023

How to Get Your Organization Ready for Artificial Intelligence (AI)?

Welcome to the transformative world of Artificial Intelligence (AI). In today's fast-paced landscape, organizations must shift from asking 'why' to understanding 'when' and 'how' to leverage AI's potential. This blog post will embark on a captivating journey, exploring the stories of three innovative organizations: Komatsu Australia, MDLIVE for Cigna, and Swift, that have harnessed AI's power for efficiency, healthcare improvements, and fraud detection. 

As business leaders navigate these narratives, they will discover four key points to prepare their organizations for AI. From aligning leadership to optimizing data, these pillars offer guidance on the AI journey. Join in as this blog post explores the 'why,' 'when,' and 'how' of AI adoption, drawing inspiration from trailblazers who are not just adapting but pioneering change, ushering in a new era of productivity, efficiency, and innovation. 

In a hurry? Jump straight to your section of interest:  

πŸ€– Why Should Organizations Care About Artificial Intelligence (AI)?
🌍 Explore How These 3 Organizations Are Harnessing the Power of AI
🚜 AI Efficiency and Komatsu Australia
⏱️ AI Reduced Patient Wait Times for MDLIVE for Cigna
πŸ” AI-assisted Fraud Detection Model for Swift
πŸ“Œ 4 Key Points to Help Your Organization Get Ready for AI
🀝 Alignment with Business Leadership
πŸ“Š Data Preparation
πŸ” Data Governance
πŸš€ Starting Your AI Journey
πŸ”š Conclusion

Why Should Organizations Care About Artificial Intelligence (AI)?

In today's rapidly evolving business landscape, one thing is abundantly clear: artificial intelligence (AI) is no longer a futuristic concept but a present-day reality that can't be ignored. The reasons for businesses to consider getting themselves ready for AI are both compelling and numerous. First and foremost, AI has the power to revolutionize the way companies operate.

From streamlining repetitive tasks to enhancing customer experiences, AI can provide a competitive edge that traditional methods can't match. Businesses that embrace AI can automate time-consuming processes, freeing up valuable human resources to focus on strategic initiatives, creative problem-solving, and innovation. In essence, AI is not just a tool but a transformational force that can redefine efficiency, productivity, and profitability. 

Moreover, AI has the remarkable ability to unearth insights and patterns in data that would be humanly impossible to detect. This means businesses can make data-driven decisions with unparalleled accuracy, leading to better strategies, improved customer targeting, and optimized resource allocation. Additionally, as the digital age continues to advance, customer expectations are evolving at lightning speed. AI can help businesses stay ahead of these expectations by providing personalized experiences, predictive analytics, and 24/7 customer support.  

Beyond operational benefits, AI also enables companies to harness the power of big data, unlocking new revenue streams and growth opportunities. In a world where data is king, being ready for AI isn't just an option; it's a strategic imperative for businesses looking to thrive in the years to come. 

Are you ready to harness the full potential of AI for your business?

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Explore How These 3 Organizations Are Harnessing the Power of AI

In the ever-evolving landscape of artificial intelligence, let’s embark on a quest to discover how three forward-thinking organizations are harnessing the transformative power of AI to reshape their industries.

AI Efficiency Boost: Komatsu Australia Cuts Thousands of Hours from Its Purchase Order Process

Komatsu Australia, a subsidiary of the renowned construction and mining equipment manufacturer Komatsu, faced a significant challenge when its parts department grappled with manually processing a staggering 52,000 invoices annually. The ingenious application of AI, specifically Power Automate and AI Builder, came to the rescue. In just three short weeks, they crafted a solution that automated the complex invoice processing workflow, resulting in an astonishing 300 hours saved in manual data entry for a single supplier 

microsoft-power-automate-infographic

Image: Diagram of how Power Automate helped improve Komatsu’s invoicing process 

The success of this transformative endeavor inspired Komatsu Australia to launch its very own citizen developer program. This initiative empowers and motivates employees to become architects of their own business solutions. The program, now in its inaugural cohort after a successful pilot, is driving innovation, streamlining processes, and enhancing efficiency across various divisions and departments at Komatsu. It's a remarkable testament to how AI can not only spark automation but also cultivate a culture of innovation and empowerment within an organization. 

AI-Powered Transformation: MDLIVE for Cigna Slashed Patient Wait Times by 50%

MDLIVE for Cigna, a prominent telehealth provider serving an extensive population of 62 million individuals across 50 US states and 10 territories, faced a critical need to enhance its forecasting capabilities during the COVID-19 pandemic. Their primary objective was to reduce patient wait times and maintain top-tier services, all while ensuring their dedicated staff remained unflustered. In collaboration with AIDAN Health, a trusted Microsoft partner, MDLIVE embarked on a transformative journey, harnessing the formidable power of AI.  

AIDAN harnessed Azure Machine Learning to craft a versatile forecasting architecture tailored precisely to MDLIVE's unique requirements. Additionally, Azure DevOps was employed to automate and streamline the development process, fostering seamless teamwork and rapid iterations. The results were impressive, with MDLIVE for Cigna achieving a remarkable reduction in patient wait times, exceeding a 50 percent improvement, even amidst their growing user base.  

According to their Chief Operating Officer, using Azure Machine Learning models is helping MDLIVE for Cigna to save approximately $1 million each season.  

This success not only elevates the quality of patient care but also positions MDLIVE to attract and retain highly skilled medical professionals, emphasizing the pivotal role AI plays in revolutionizing the healthcare landscape. 

azure-machine-learning

Swift's AI-Powered Initiatives to Bolster Fraud Detection

In an era marked by surging cross-border transactions and the proliferation of instant payment networks, the financial services sector finds itself locked in an unyielding battle against fraudulent activities, which can result in staggering losses, amounting to hundreds of billions annually. Swift, a renowned infrastructure provider for financial messaging services, has long stood at the forefront, collaborating with an extensive community of over 11,500 institutions to pioneer innovative approaches in identifying and intercepting fraudulent transactions.  

In a bid to further innovate and combat financial crime, Swift partnered with Microsoft. Leveraging cutting-edge federated learning techniques, in conjunction with Azure Machine Learning and Azure confidential computing, this collaboration aimed to construct an anomaly detection model for transactional data, all while upholding the highest standards of security and privacy. Notably, this groundbreaking model was engineered without the necessity to duplicate or relocate sensitive data from its secure locations.  

With a shared vision, Swift and Microsoft aspire to establish this model as the new industry standard, heralding an era of unparalleled efficiency in combating financial crime, while preserving the utmost levels of security and privacy.

4 Key Points to Consider When Getting Your Organization Ready for AI

Before you begin the journey of preparing your organization to effectively utilize the benefits of AI, there are several crucial points for your leadership team to consider: 

Align on the importance of AI for your business

Alignment within a business is the cornerstone of a successful AI integration strategy. It begins with a critical question: Are we aligned from a leadership perspective? The importance of leadership alignment cannot be overstated. It's the compass that guides the entire organization towards the right direction when adopting AI. When leaders are on the same page regarding the potential impact of AI, it sets a clear path for the entire workforce. Moreover, it fosters a culture of enthusiasm and innovation, where everyone understands the role AI plays in shaping the company's future. Leaders need to spearhead this alignment, showcasing a unified vision of how AI is vital not just for staying competitive but for thriving in an AI-driven world. 

Furthermore, aligning with the broader industry landscape is equally crucial. Understanding how AI is relevant and important for your specific industry is a game-changer. Every sector has its unique challenges and opportunities when it comes to AI adoption. Here are some additional questions to consider: 

  • ❓ Does your leadership team know how important AI is for your industry?  
  • ❓ Does your leadership team comprehend how AI is going to add value? 
  • ❓ In which area is AI going to help your organization to differentiate?  

These questions are pivotal in crafting a tailored AI strategy. By gaining insights into industry-specific AI applications and trends, businesses can position themselves as pioneers, gaining a competitive edge.  

This alignment empowers companies to anticipate changes, seize emerging opportunities, and ultimately, lead the way in their industry's AI transformation. In a world where AI is becoming increasingly ubiquitous, aligning your business both internally and externally is the key to unlocking the full potential of this transformative technology. 

Importance of AI for your business

Prepare your data to be in a format and location that AI can utilize

The importance of preparing your data to be in a format and location that AI can effectively utilize cannot be overstated. In the realm of AI, data is the lifeblood, and accessibility is the key to unlocking its potential. When considering the practical application of AI, it becomes evident that the quality and accessibility of data are paramount.  

If we want to ask AI a question, it's imperative that AI has seamless access to the data required for analysis and response. However, many businesses still have their data scattered across file servers or in locations that present significant obstacles for AI models to access to derive meaningful insights. This disconnect between data and AI capabilities can hinder the realization of AI's true potential. 

prepare your data for aiAddressing this challenge requires proactive measures. It involves the strategic activity of data preparation, which may include migrating data to cloud platforms like Office 365 or other suitable options. The recognition here is that to derive tangible value from AI, your data needs to be in a format and location that AI can seamlessly access and analyze.  

This strategic shift in data management not only ensures the effective utilization of AI but also positions your business for agility, innovation, and data-driven decision-making. It's a pivotal step toward unleashing the power of AI to drive insights, automation, and competitive advantage in today's data-centric business landscape. In essence, preparing your data is the foundational cornerstone for a successful AI journey, ensuring that AI's capabilities align seamlessly with your business objectives. 

Think through the governance of the information available

Ensuring effective data governance is paramount for businesses as they prepare to harness the transformative capabilities of AI. Once data is made accessible to AI systems, the need to establish a robust governance framework becomes evident. It's not just about giving AI free rein over your data; it's about defining the boundaries and guiding principles. Businesses must carefully deliberate on what types of questions they do not want AI to answer.  

For instance, sensitive HR matters like salary information and promotions, or financial data before it's publicly reported should be off-limits. In the past, these concerns were mitigated by the obscurity of the data's location, but AI changes the game by being able to access and analyze data effortlessly. Hence, the necessity of data governance arises as it provides the necessary guardrails to protect sensitive information from unauthorized access.

data-governanceData governance is more than just a security measure; it's about ensuring that AI aligns with the ethical and operational values of the business. With AI becoming an integral part of decision-making, businesses need to define what's acceptable and what isn't. This process involves carefully outlining the rules, policies, and controls to manage data access and usage. Once AI's capabilities and boundaries are clearly defined, businesses can confidently harness its potential to add value.  

Effective data governance empowers companies to leverage AI without compromising security or ethics, enabling them to act with confidence, knowing that their AI systems are under control and aligned with their core principles and objectives. In this era of AI-driven innovation, mastering data governance is a vital step towards maximizing the benefits of artificial intelligence while safeguarding the integrity and reputation of the business. 

Begin Your True AI Journey

Embarking on an AI journey as an organization is a significant milestone, one that promises to reshape the way you operate, innovate, and compete. It's a journey that begins once you've ensured that your data is accessible to AI and have meticulously considered the nuances of governance, sensitivity, and the criticality of information within your organization. It's a journey that signifies a new era of possibilities. When we say "begin," we mean the commencement of a transformational process that involves training and enablement. This phase marks the transition from theory to practice, where AI becomes a tangible asset for your business. 

While there are numerous steps to be taken on this AI journey, the foundational work of preparing your data and aligning your governance framework is akin to laying the groundwork for a promising future. It's about making your organization ready to harness the power of AI for data-driven insights, automation, and enhanced decision-making. Beyond the technical aspects, it's also about fostering a culture of innovation and adaptability, where employees are empowered to embrace AI as a partner in their daily work. As you take the first steps on this exciting AI journey, remember that it's not just about the destination but the transformative process itself, where you evolve and grow alongside the technology, unlocking new horizons for your organization. 

Microsoft-AI-Assessment

Conclusion

In conclusion, AI represents a transformative journey that organizations must embrace. We've explored the success stories of Komatsu Australia, MDLIVE for Cigna, and Swift, showcasing AI's potential for efficiency, healthcare improvement, and fraud prevention. These organizations aren't just adapting to change; they're pioneering it.  

As you embark on your AI journey, draw inspiration from their successes. AI is more than a tool; it's a driving force for innovation, productivity, and efficiency. It's time to transform AI possibilities into reality and usher in a new era of progress. 

Need help getting your technology environment ready for AI? Start with this AI Assessment and discover how ProServeIT can help your organization benefit from the power of AI.  

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Published by Onyeka Ndukwe September 26, 2023