By Hyun-Jin Im on November 24, 2023

How Can Copilot in Microsoft Viva Boost your Employee Engagement?

According to research, 90% of enterprise apps will embed AI by 2025. In the rapidly evolving corporate landscape, fostering employee engagement and driving organizational productivity have emerged as critical challenges. Copilot in Microsoft Viva stands out with its unique, comprehensive approach among the many tools and technologies that address these concerns. This innovative solution takes a 360-degree view of employee engagement and productivity, paving the way for a healthier, more dynamic, and ultimately more effective workforce.

This blog post will explore how Copilot in Microsoft Viva can transform your employee engagement strategy and increase your organization's productivity. Ready to navigate the future of work with Viva Copilot? Let's dive in.

In this blog, you will find: 

🤔 What is Copilot in Microsoft VIva 

Guide to New Experiences Coming to Copilot in Viva Apps

💻 How Copilot in Microsoft Viva Enhances Employee Engagement and Performance

 💡 The Best Practices of Using Microsoft Viva Copilot for Engaged Employees

🤖 What's Next: Microsoft Copilot Readiness Assessment 

🏁 Conclusion

What is Copilot in Microsoft Viva

With Copilot, Microsoft Viva harnesses the potential of cutting-edge AI technology to drive a new era of performance. By leveraging the Microsoft 365 Copilot System, which combines the immense power of large language models (LLMs) with your data in the Microsoft Graph and the Viva apps, Copilot in Viva offers leaders an innovative approach to comprehending and engaging their workforce.

Microsoft Viva Copilot infographic - What is copilot in Microsoft vivaMicrosoft Viva's Copilot is the cutting-edge AI that provides swift, precise, and tailored responses and insights aligned with your business context.

Microsoft Viva Copilot harnesses the capabilities of next-generation AI, providing a powerful solution to expedite workforce insights and enhance employee engagement. This sophisticated AI tool empowers managers with predictive and responsive tools, enabling organizations to cultivate a more connected, engaged, and effective workforce. Copilot ensures heightened security and compliance through its advanced features and propels workforce insights, harmonizing enhanced privacy measures, responsible AI practices, and elevated employee engagement.

Guide to New Experiences Coming to Copilot in Viva Apps

Here are some new experiences coming to Copilot in Viva apps and how they can help you and your team achieve better performance and improve employee engagement. Let’s get started!

Viva Community  infographic - employee communication, workplace and analytics, goal setting, learning and knowledge mangement

✅ Copilot in Viva Insights: Generate personalized, dynamic reports with natural language

It enables leaders and their delegates to use natural language prompts to generate personalized, dynamic reports that answer questions about their teams and organization and simplify the query-building process for analysts. This will be in preview early next year.

✅ Copilot in Viva Glint: Summarize and analyze employee feedback with natural language

It enables leaders to summarize and analyze thousands of employee comments from employee engagement surveys and provides a fresh way to explore feedback by asking questions through natural language. This will be available for private preview in January 2024.

✅ Copilot in Viva Goals: Easily generate and refine goals with conversational AI


Copilot in Viva Goals helps you easily generate and refine goals with conversational AI

It enables users to quickly generate and refine goals with conversational AI from existing strategy documents and summarize goal progress to share with and across teams. This will be available to all current Viva Goals customers in a public preview in December 2023.

✅ Copilot in Viva Engage: Inspire and connect with your employees with AI-created content

Copilot-in-Viva-Engage-1With Copilot in Viva Engage, you can create engaging and impactful content for your employees with the help of AI.

It helps inspire leaders and employees to post using AI-created conversation starters, prompts, and images; gives leaders insight into employee sentiment; cultivates an environment of trust by tailoring and refining message tone; and enhances the quality of questions being asked with suggested prompts. Copilot in Viva Engage will be in public preview in January 2024.

✅ Copilot in Viva Learning: Easily create and find learning resources with conversational AI

It allows users to easily create structured learning collections, find the right learning resources, and summarize learning content using conversational AI. This will be in private preview for joint Viva and SAP SuccessFactors customers by the end of 2023.

✅ Copilot in Microsoft Viva Topics: Learn more about important topics with a conversational interface

It allows employees to use a conversational interface to learn more about important topics as well as see related topics and projects. Copilot in Viva Topics will be available to all current Viva Topics customers in a public preview in December 2023.

✅ Copilot in Answers: Ask and answer questions with the help of AI

Answers is a new app that will be part of Viva that helps users construct questions with the appropriate specificity and completeness and extracts the pertinent topics to help categorize the question. Copilot in Answers also assists experts in constructing complete answers by citing and including the appropriate references, resources, and experts.

How Copilot in Microsoft Viva Enhances Employee Engagement and Performance?

Why Is Employee Engagement Important? Employee engagement is a cornerstone of organizational success, reflecting an individual's emotional commitment and dedication to their workplace. Moving beyond the realm of job satisfaction, true engagement encapsulates a profound connection to the company's goals and values. Such engagement breeds employee motivation, productivity, and loyalty, leading to heightened performance, increased innovation, and improved retention rates. The Benefits of an Engaged Workforce includes:

1. Drive Mission and Alignment

One of the critical ways Copilot in Microsoft Viva bolsters employee engagement is by driving mission and alignment within the organization. This is achieved by generating outcome-focused goals and providing employees with a clear sense of purpose and direction. Copilot acts as a catalyst for collective efforts, motivating teams to achieve moreremoving barriers for leaders and fostering an environment where organizational objectives seamlessly align with individual contributions.

2. Measure Engagement and Productivity

Copilot proves invaluable in the meticulous measurement of employee engagement and productivity. This feature facilitates proactive interventions by enabling leaders to spot trends sooner, identifying and addressing any potential issues promptly. Moreover, Copilot excels in pinpointing the root causes of challenges, offering leaders a comprehensive understanding of the factors influencing productivity. Real-time analysis of employee sentiment adds an extra layer of insight, allowing leaders to gauge the organizational mood and respond effectively.

3. Enable a High-Performance Workforce

Copilot plays a pivotal role in preparing employees faster for their tasks and challenges in pursuing a high-performance workforce. By democratizing information, this feature ensures that knowledge is easily accessible, fostering a culture of collaboration and empowerment. Copilot further contributes to a high-performance environment by summarizing knowledge succinctly, aiding in efficient decision-making and problem-solving. It becomes an indispensable tool in shaping a workplace where engagement and performance thrive.

Is your organization ready to harness the transformative power of AI for unprecedented success?

Transform engagement and productivity using Copilot in Microsoft Viva. Harness AI for dynamic reports, feedback analysis, and conversational goal refinement.

Shape the future of work with ProServeIT. Let's talk today!


You can also learn about Microsoft Copilots:

What is Power BI Copilot? 5 Key Strategies to Be Ready for It!

Is Your Company Ready for Microsoft 365 Copilot? 5 Must-Do Actions

5 Steps to Adopt Microsoft Sales Copilot for Your Business

The Best Practices of Using Microsoft Viva Copilot for Engaged Employees

Unlocking the full potential of Microsoft Viva Copilot is key to enhancing your employee experience. Here are some valuable tips to guide you:

☑️ Employ natural language when interacting with Copilot

When interacting with Copilot, employ natural language for a seamless experience. Copilot understands and responds conversationally, eliminating the need for special commands or syntax. Ask questions or make requests as you normally would, such as inquiring about ways to enhance employee engagement or instructing Copilot to create a learning collection on leadership development.

☑️ Clearly communicate your desired actions to Copilot

Communicate your desired actions clearly to Copilot. Precision is key given its ability to perform various tasks across different Viva apps, such as generating reports and summarizing feedback. Instead of vague requests like "some data," be specific. For example, request to see the average meeting hours of your team in the last month. Providing context ensures Copilot delivers more relevant and accurate outcomes. 

☑️Share feedback and suggestions with Copilot

Contribute to Copilot's continual improvement by sharing feedback and suggestions based on your user experience. Copilot constantly learns and evolves from user input. Use natural language to express your preferences, whether praising its performance or suggesting improvements. For instance, you can say, "Great job, Copilot," or "This isn't what I was looking for," or "Can you make this more concise?" Copilot values your input and strives to enhance its performance accordingly.

What's Next: Microsoft Copilot Readiness Assessment 

Get ready to unleash the full potential of Microsoft Copilot with our cutting-edge Copilot AI Assessment. As your organization gears up for this transformative AI adventure, we've got your back in conquering the following challenges: 

💂🏼Safeguarding Sensitive Data

Rest assured, private, personal, and confidential data will never appear in Copilot's responses, securing your organization's information like never before. 

🔎Spotting Misclassified Data

Our solution identifies wrongly classified data, guiding it towards re-classification, ensuring accuracy and reliability every step of the way. 

🏰 Fortifying Data Access

With us by your side, access to sensitive data remains strictly restricted, providing you with the utmost peace of mind. 

🛞Steering Clear of Oversharing

Say goodbye to oversharing confidential data as we steer your organization toward responsible data usage.

AI Readiness Assessment (email - Microsoft Copilot)Unleash the full potential of your Microsoft 365 E3 or E5 information classification tools by harnessing their power to pave the way for seamless Copilot deployment in your organization. But that's not all - our Copilot AI Assessment provides tangible proof that your data is fortified against unauthorized access while embracing the wonders of AI tools. Embrace the future with confidence and unlock a world of possibilities with ProServeIT.


In the dynamic landscape of enterprise technology, Microsoft Viva Copilot emerges as a pivotal force, seamlessly integrating AI capabilities to engage employees and enhance productivity. This innovative tool takes a comprehensive view, paving the way for a more effective workforce.

As an integral part of Microsoft Viva, Copilot leverages AI to understand and engage the workforce, ensuring a 360-degree approach. Its diverse experiences across Viva apps showcase its versatility in elevating employee engagement and performance.

AI Copilots Webinar 05 -Cybersecurity copilot Is your business prepared for Microsoft Copilot? As your trusted Microsoft Cloud Solutions Partner, we're here to support you in unlocking the full potential of Microsoft Copilot.  Book a meeting with us now, embrace this transformative tool with confidence, and unlock a future where productivity, engagement, and success intertwine seamlessly!


Published by Hyun-Jin Im November 24, 2023