By ProServeIT on June 14, 2022

Commercial Fleet Success Story: Outsourcing IT Keeps Technology Updated

Every business invests in technology to grow its brand and achieve success. Multiple resources and tools are available for communication and collaboration within your organization. With so many options on the market, it can be overwhelming to choose which tools to use and to find tools that fall within your budget.  

The technology industry is constantly undergoing change and growth. As soon as new technology is introduced, something else reaches the end of life. To help drive your organization forward and stay ahead of your competition, you keep up to date with the latest technology.   

This is the second of a 5-part managed services blog series on how outsourcing IT functions can increase the value per dollar spent on your business. In this blog, we’ll look at why you should invest in technology and how a commercial fleet services and logistics company used this strategy to align their business objectives. 

Have you read? 

Mining Company Success Story: Outsourcing IT Frees up Management Time 

Why Your Company Should Invest In Technology? | ProServeIT

Why is keeping up with technology important?   

Being up-to-date with the latest technology has its drawbacks. It’s time-consuming to research, evaluate, and implement new tools. In addition to all that, adoption doesn’t always work the way you want it to, and training staff on how to use it can have mixed results. This is where a Managed Services (MS) provider comes in.   

MS Providers are adept at knowing the latest and greatest technology available, and, more importantly, when a new technology is introduced, there’s a very good chance that an MS Provider has already implemented it and has already been evaluating it. Hiring an MS Provider means that you can take advantage of the accumulated knowledge at a fraction of the cost and effort.  

Why should you invest in technology?  

Technology is a critical component of every company's success. If you want to keep your competitive edge and stay relevant, you should invest in technology regularly. Technology never stops evolving, therefore you should regularly assess your systems and processes, as well as the technology that enables them to stay current.   

🔑 Potential Unleashed This is something that already exists inside your business. The key is to harness the potential of what you have and make it better with the addition of technology. By focusing on existing business elements, you can increase revenue, improve margins, or create a new product or IP (Intellectual Property).  

️📈 Scaling To succeed in the current digital landscape, you need a data-driven approach for better decision-making. This means investing in automation or optimization tools to achieve the next stage of your growth trajectory.  

⌚ Become more efficient & productive The key to success is to make your firm as efficient as possible. It entails automating as much as possible, replacing repetitive jobs with technology, and speeding up any process that takes a long time or excess effort.

When Is It Appropriate to Outsource to an IT Managed Services Provider?   

MS Providers are experts at knowing what's fresh and exciting in the market, as well as when new technology will be released. Outsourcing the management and maintenance of your technologies and IT-related requirements (all or a portion of them) is known as utilizing Managed IT Services. Most businesses have operational IT and strategic IT to manage. They can outsource either one or both these activities.    

⚙️ Operational IT includes support activities such as password resets, email support, software and hardware support, remote desktop support, root cause analysis coordination, and report generation.   

📍 Strategic IT, on the other hand, includes resources such as a proactive security strategy to help mitigate threats, licensing support and guidance, and cost optimization support to guarantee that you are only paying for what you need and getting the maximum ROI (return on investment).   

If your company requires support in any of these areas, consider outsourcing your IT. Having a team of IT experts deliver high-quality managed IT services can free up your management's time while also improving your technology to keep you up to date and on top of the ever-changing technological landscape. 

How a Commercial Fleet Services & Logistics Enterprise Grew their IT Environment

This Canadian fleet services and logistics company has an extensive product and service offering with commercial and work vehicle fleets, providing work vehicle solutions for some of the largest fleets in Canada. They were looking for a third-party vendor to come in and manage their IT environment to ensure that it remains at a peak level of functionality and productivity. 

By leveraging the available Cloud technologies, the commercial fleet company was able to achieve the following key findings: 

⚙️ Obtaining ongoing access to technical expertise for strategic planning and projects  

🧑‍🤝‍🧑 Improving work-life balance for their IT staff  

💰 Ensuring predictable monthly and annual costs  

Since their decision to engage with an MS Provider, the organization has seen a massive uptick in proactive monitoring, management, and support of all their key network devices, client computers, servers, and backup infrastructure, including after hours and weekend support when needed. They’re also benefiting from a balanced cost/value relationship for their IT infrastructure that can fully support all current and future business needs.  

ebook increase your roi

4 Key Benefits Achieved from Outsourcing their IT Services

1. Full support for business needs   

2. A massive uptick in proactive monitoring and support   

3. Balanced cost/value for IT infrastructure   

4. Up-to-date latest technology  

After outsourcing its IT operations, the organization is also receiving ongoing, regularly scheduled strategic consultations that help them to align its business objectives with the appropriate technology initiatives. Managed IT Services enables you to ensure that your company has the appropriate technology, infrastructure, and degree of support at a cost that is affordable. 

Learn more or get an estimate to see how we can help you make your IT operations more efficient. 

This content is part of "5 Ways that Outsourcing IT helps Increase ROI on your IT Spend." Download the eBook to learn more! 

Edited by: Tristan Strawbridge and Betty Quon 

Published by ProServeIT June 14, 2022