Empower Firstline WorkersTo Work Together, Securely.

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What is Microsoft 365 F1?

Microsoft 365 F1 brings together Office 365, Windows 10, and Enterprise Mobility + Security to create a complete, intelligent solution to help orgnizations further their digital transformation and ambitions. Microsoft 365 F1 empowers Firstline Workers to be creative and work together in a secure manner. With this complete solution, you can easily train and upskill employees, foster culture and working community, digitize business process, deliver real-time expertise, and effectively manage risk and cost.

Microsoft 365

Microsoft 365 for Firstline Workers... Who are Firstline Workers?

Firstline Workers comprise 80% of global workforce.

More than two billion people in the world are in these critical roles.

First point of contact between a company and the outside world.

Firstline Workers are those who are the first to engage customers, represent a company’s brand, and see products and services in action. These are the people behind the counter, on the phone, in clinics, hospitals, and on the shop floor. More than two billion people in the world are in these critical roles as the first point of contact between a company and the outside world.

Their daily ingenuity, creativity, and actions move the business forward, making them the heartbeat of the world’s largest industries. They form the backbone of many of the world’s largest industries, including retail (sales associates, store managers), hospitality (front desk staff, housekeepers), manufacturing (warehouse/maintenance workers, technicians) and construction (construction workers, site managers), to name a few.

Common Challenges Faced by Firstline Workers

Obsolete tools and technology, and manual, time-consuming processes
Inefficiency in on-boarding and training processes.
Lack of communications between each other or from the head office
Outdated communication tools and devices
Unclear (or no) security policies and governance
Unable to collaborate efficiently

How Microsoft 365 F1 Can Help

Foster Culture and Community

Connect Firstline Workers to each other and to the organization

Communicate directly from the C-suite to the Firstline Workers

Build secure environments to share information and hubs for teamwork

Tools Utilized

Yammer, Microsoft Teams, StaffHub, Skype for Business Skype Meeting Broadcast, Exchange

Train & Upskill Employees

Enable training via centralized video services and content portals, accessible from any device

Tools Utilized

Microsoft Stream, SharePoint, OneDrive for Business

Digitize Business Process

Provide a single app for Firstline Workers to organize their workdays, simplifying schedule management, tasks, and communication

Digitize repetitive tasks and processes, such as request approvals with simple workflows

Tools Utilized

StaffHub, PowerApps and Flow

Deliver Real-time Expertise

Crowdsource new ideas

Connect across remote sites on any device

Tap into available talent when/where it’s needed.

Tools Utilized

Teams, Skype for Business, Outlook

Minimize Risk and Cost

Provide device management, and secure access to corporate apps and content with identity-driven protection.

Tools Utilized

Windows 10, EM+S

Microsoft 365 F1 – Benefits To Your Organization

More sales, improved productivity

Firstline Workers are better engaged and connected to each other, which will drive sales, improve customer service, and increase profits.

Better Insights for Management

With better insights, management can find ways to improve products and services, and to grow and establish new markets.

Reduced Costs

By digitizing the process of training and on-boarding, costs will be reduced (e.g. eliminating the need for printed handbooks).

Enhanced Security

Using the right technology brings measurable metrics on worker efficiency, turnover, and security breaches.

Your Microsoft 365 Partners

Contact us to learn more about how Microsoft 365 F1 can help your organization and your firstline workers.

Featured Case Studies

PRODUCT: Office 365INDUSTRY: Land Developer and Home Builder

Activa is the largest and most active land developer and home builder in the Waterloo Region. To increase productivity and reduce costs, Activa migrated to Office 365 from on-premises Exchange.

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PRODUCT: Office 365, Windows 10INDUSTRY: Nonprofit

Right to Play implemented Windows 10 and Office 365 solutions that assisted with securing their data, improved collaboration among their teams, and helped them become a more efficient and productive nonprofit organization.

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PRODUCT: Office 365/SharePointINDUSTRY: Professional Services

This professional services firm specialized in servicing in the electrical industry worked with ProServeIT to empower its employees across offices and sites to share calendars, communicate, and collaborate with Office 365.

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PRODUCT: Office 365INDUSTRY: Agriculture

Semex, a global company delivering high quality bovine genetics to the agricultural industry, implemented Office 365 for a more effective and reliable company-wide communication.

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PRODUCT: Office 365, Dynamics 365INDUSTRY: Education

The Arrowsmith School’s (Arrowsmith) vision is to transform the lives of students around the world through cognitive enhancement. Through our Cloud Migration Roadmap, we helped Arrowsmith to digitally transform, empowering them to collaborate better internally as well as communicate their specially designed learning program to more schools, teachers and children worldwide.

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