Microsoft 365 F1 brings together Office 365, Windows 10, and Enterprise Mobility + Security to create a complete, intelligent solution to help orgnizations further their digital transformation and ambitions. Microsoft 365 F1 empowers Firstline Workers to be creative and work together in a secure manner. With this complete solution, you can easily train and upskill employees, foster culture and working community, digitize business process, deliver real-time expertise, and effectively manage risk and cost.
Firstline Workers are those who are the first to engage customers, represent a company’s brand, and see products and services in action. These are the people behind the counter, on the phone, in clinics, hospitals, and on the shop floor. More than two billion people in the world are in these critical roles as the first point of contact between a company and the outside world.
Their daily ingenuity, creativity, and actions move the business forward, making them the heartbeat of the world’s largest industries. They form the backbone of many of the world’s largest industries, including retail (sales associates, store managers), hospitality (front desk staff, housekeepers), manufacturing (warehouse/maintenance workers, technicians) and construction (construction workers, site managers), to name a few.
Connect Firstline Workers to each other and to the organization
Communicate directly from the C-suite to the Firstline Workers
Build secure environments to share information and hubs for teamwork
Tools Utilized
Yammer, Microsoft Teams, StaffHub, Skype for Business Skype Meeting Broadcast, Exchange
Enable training via centralized video services and content portals, accessible from any device
Tools Utilized
Microsoft Stream, SharePoint, OneDrive for Business
Provide a single app for Firstline Workers to organize their workdays, simplifying schedule management, tasks, and communication
Digitize repetitive tasks and processes, such as request approvals with simple workflows
Tools Utilized
StaffHub, PowerApps and Flow
Crowdsource new ideas
Connect across remote sites on any device
Tap into available talent when/where it’s needed.
Tools Utilized
Teams, Skype for Business, Outlook
Provide device management, and secure access to corporate apps and content with identity-driven protection.
Tools Utilized
Windows 10, EM+S
Firstline Workers are better engaged and connected to each other, which will drive sales, improve customer service, and increase profits.
With better insights, management can find ways to improve products and services, and to grow and establish new markets.
By digitizing the process of training and on-boarding, costs will be reduced (e.g. eliminating the need for printed handbooks).
Using the right technology brings measurable metrics on worker efficiency, turnover, and security breaches.
Contact us to learn more about how Microsoft 365 F1 can help your organization and your firstline workers.
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