Frontline workers play a vital role in organizations and businesses. They are often the first point of contact with customers and clients and play a key role in ensuring operations run smoothly. It's no surprise that a company's brand and reputation are based largely on the success of its frontline workers. Yet, despite their importance, frontline workers are often overlooked and undervalued.
In this blog, you will find:
How to Get Frontline Workers Engaged
Benefits of Microsoft 365 for Frontline Workers
ProServeIT Academy: Modern Work Course
Too often, frontline workers are seen as outside of the team or on edge, which is a mistake. Frontline workers are an essential part of any team and must be integrated into the team to be effective.
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4 Key Tips for Motivating Frontline Employees
A Frontline Worker Value Assessment Helps Strengthen Corporate Culture & Community
How to Get Frontline Workers Engaged
Frontline workers are the driving force for any business. Microsoft 365 research shows that by investing in your frontline with M365, you will likely realize a 387% return on investment. Also, Organizations with highly engaged employees have 23% greater profitability and engaged employees are 12 times less likely to leave their company.
Common Challenges with Frontline Workers
There are some common challenges that organizations experience when they try to create a single hub for teamwork. They include:
🗺️ Geographically dispersed workforces make collaboration less efficient and more error-prone.
📵 Limitations of legacy communication tools hold back team productivity.
😥 Disconnected environments make tracking and understanding employee sentiment difficult.
Optimize Frontline Impact with Microsoft 365
Microsoft 365 can help organizations connect, protect, and empower their frontline workers. By optimizing your frontline's impact with Microsoft 365, organizations can improve customer satisfaction, operational efficiency, and employee morale.
📊 Connect your workforce: Improve productivity and engagement by connecting employees with the 100% they need to do their best work.
⚙️ Digitize manual processes: Cut costs and save time by automating task and service processes with custom apps.
🏃 Accelerate onboarding: Quickly onboard employees and enable them to build skills rapidly.
💻 Empower with devices: Equip your employees with industry-specific devices tailored for their needs.
🔒 Protect your organization: Safeguard your business with best-in-class security and compliance features.
Benefits of Microsoft 365 for Frontline Workers
Frontline workers can sometimes feel disconnected from the rest of the organization. Microsoft 365, however, can help them by building deeper connections, promoting agility, sharing rich information, making them secure, providing convenience, and creating interactive training.
Build Deeper Connections Across the Organization 🤝
By integration Microsoft Teams with other applications including Yammer and SharePoint, you can:
☑️ Unite workers across the organization - send targeted communications about company-wide policies, goals, and news.
☑️ Give Frontline workers a voice to share best practices and engage with leadership.
Promote Frontline Agility💡
☑️ Drive frontline efficiency and foster company culture with a single, company-branded destination for shifts, news, tasks, resources, and more. With Microsoft 365, workers can access their work files from anywhere, stay connected with colleagues through instant messaging and video conferencing, and even collaborate on documents in real time.
☑️ Create an agile organization by providing frontline workers with a 5-minute view to focus on what matters most and enable them to be more flexible and responsive to change.
Share Rich Information in Teams Chat to Communicate Effectively 📂
☑️ Bridge language barriers through translation services and promote inclusivity with in-line translators.
☑️ Alert your team members with priority notifications and let team members know when something important is happening.
Be Hands-free and Heads up with Push-to talk with Teams Communications 👍
☑️ Clear and instant voice communication is possible with a seamless push-to-talk experience, turning employee-or company-owned smartphones and tablets into walkie-talkies.
☑️ Secure and convenient: No need to worry about crosstalk or eavesdropping from outsiders, or the limited range of radio as Walkie-Talkie works over Wi-Fi or cellular data.
Create Interactive Training with Teams 📒
☑️ Engage your workers with vivid multimedia learning experiences and deliver interactive training virtually.
Licensing Frontline Workers
Microsoft 365 is a suite of productivity and collaboration tools that can help frontline workers stay connected and work more efficiently. And, because it's cloud-based, they can access it anywhere, anytime.
When it comes to outfitting your frontline workers with the right tools, Microsoft has a few different licensing options to choose from. Here's a quick overview of the three most popular choices:
Microsoft 365 F1 🙂
(CAD $2.90 per user/month, annual commitment, +applicable tax)
This is an excellent option for organizations that need to secure communication and collaboration among their employees. With enterprise-grade security and compliance features, it's perfect for ensuring your data stays safe.
Microsoft 365 F3 😎
(CAD $10.20 per user/month, annual commitment, +applicable tax)
If you're looking for a productivity boost, Microsoft 365 F3 is a great choice. It comes with all the standard Office 365 applications and additional tools to help your team work more efficiently.
Office 365 F3 😃
(CAD $5.10 per user/month, annual subscription, auto-renews, +applicable tax)
Office 365 F3 is perfect for organizations that want to engage their workforce with the latest and greatest technology. Features like social networking and enterprise voice are designed to help your employees stay connected and productive.
ProServeIT Academy: Modern Work Course
The "Productivity" room of our Technology House contains all the tools we use to stay more effective and efficient. In the past, this may only have included Outlook email or Microsoft Word, Excel, and PowerPoint. However, as digital transformation is happening in many industries, additional tools have been added to this room. For example, one of the most popular suites of productivity tools used among various industries is Microsoft 365 - which includes Microsoft Teams, SharePoint, and OneDrive.
ProServeIT Academy offers a valuable Modern Work course for leaders in IT, Marketing, Sales, Finance, and Operations. Join Tony Caporaletti, Modern Work Solutions Architect, to learn how other businesses have utilized these tools to reach their professional objectives and growth. You will also have the opportunity to ask any questions you may have. Learn more about ProServeIT Academy’s Modern Work Course 2022-2023 here.
Content from: ProServeIT Academy 2022 Modern Work by Tony Caporaletti
Edited by: Betty Quon & Hyun-Jin Im
