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Managed IT Services

Expert IT Services & Solutions for Business Owners Like You.

You're busy running your business. Let us take IT off your plate.

Our Managed IT Services give you end-to-end support—from helpdesk to cybersecurity—so you can stay productive, protected, and focused on growth.

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Simplify Your IT. Empower Your Business.

Technology can be complex, but it doesn't have to be overwhelming.

ProServeIT's Managed IT Services are designed to simplify your IT management, allowing you to focus on what matters most—growing your business. Our promise is secure, efficient, and reliable support, with cost certainty and simplicity. We want to keep your employees productive, well-supported, and secure, allowing them to feel confident in the technology they use.

  • Predictable Pricing

  • Proactive Monitoring

  • Expert Support

Our Services

Your Trusted Managed IT Services Partner

Every business is unique. That’s why our Managed IT Services are flexible, scalable, and built around you. Whether you’re remote, hybrid, or on-site, we deliver customized support and protection where you need it most.Managed IT Services Partner

productivity helpdesk logo   Productivity Helpdesk

Our Productivity Helpdesk offers a comprehensive suite of services designed to keep your business running smoothly and efficiently, including:

  • 24x7x365 Support  
  • Connectivity Support (work from anywhere)  
  • Workstation Remote Control Support  
  • Microsoft 365 Application Support (Outlook / Teams / OneDrive / SharePoint)
  • Knowledge Base & Improvement Process Included
Security and protection   Security & Protection

Our Security & Protection services ensure your business is safeguarded against threats with comprehensive measures, including:

  • 24x7x365 Security Monitoring  
  • Ransomware Protection  
  • Anti-virus Protection  
  • Workstation Security Patch Updates & Fixes
  • Global Login Threat Protection  
  • Security Policy Enforcement  
  • Recovery Services  
  • Mobile Device Security Mandatory (Deployed & Managed) 
Microsoft 365 Support   Microsoft 365 Support

Our Microsoft 365 Support services provide expert assistance and management for your Microsoft 365 environment, covering:

  • Administration
  • Security Policy Enforcement  
  • Configuration Changes  
  • Fixes & Solutions
  • User Administration  
  • Permissions Changes / Audits
  • Global Tenant Setting
Servers & Networks   Core Servers & Networks

Our Core Servers & Networks services ensure your infrastructure is reliable and up-to-date with the following features:

  • Administration  
  • Firmware Updates  
  • 24x7x365 Monitoring & Support  
  • Patching / Stability 

Shift Your Organization's IT Struggles to IT Success

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Why Choose ProServeIT As Your Managed IT Services Provider

We're more than just IT support—we’re your growth partner. Here’s what sets us apart:

ProServeIT’s comprehensive solutions expertly manage all aspects of your digital transformation.

Managed Services Expertise IT Needs

 

Round-the-clock support and proactive monitoring to keep your IT infrastructure running smoothly and securely.

Managed Services 24/7 IT Support

 

Tailored solutions that optimize your IT spending and deliver high ROI, freeing up resources to focus on core business objectives.

Managed IT Services Cost Efficiency

 

Integrated cybersecurity measures to protect your identity, data, and devices from advanced threats.

Managed IT Services Holistic Security

We speak your language, not tech jargon. Our services are designed to meet your unique business needs.

Managed IT Services Customer Centric

Extensive experience in delivering tailored Managed IT Services to a diverse range of industries and organizational sizes.

Managed IT Services Industry Leading Expertise

Hardware Procurement for Optimal IT Performance

To ensure there are no gaps in your IT infrastructure, ProServeIT can advise and equip your users with the optimal hardware assets to improve overall organizational efficiency, productivity, and security. With over 20 years of experience, we have refined our IT hardware procurement process to meet our customers' needs in a timely manner while ensuring the solution is convenient and the best fit for your business.

Learn More

See What Success Looks Like

You're in good company! These businesses trust us with their IT—See why:
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“We were very pleased with the on-boarding process and their comprehensive offering of managed services. From auditing and documenting our existing environment to building our IT roadmap, the ProServeIT team has been efficient and responsive."

Nicole
from AOMBT
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“Cargill Chan was able to resolve my complicated and troubling sync issues with Microsoft between my laptop and iPhone with such speed and ease. It was truly appreciated knowing he can maneuver like that. He is a true asset."

Roy
from AES
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"Jon is amazing. I can't say enough great things about him. Super kind and helpful. He is able to solve even the problem that seems unsolvable. He gets the "King IT" guy today from me!”  

Shellee
from Homefront Brands
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“ProServeIT’s fully-managed IT services team has collaborated with our team for all our IT needs. From the on-boarding process in the beginning of our partnership with ProServeIT to the continuous, on-going support provided by the team, our experience with them has been positive so far!"

Lonnie
from ChannelAssist Inc.
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"I had the pleasure of working with Paul on Friday and he set a time again for Monday, to resolve my issue. There was some research that needed to be done to restore EZ Shred Access. He was timely when he called and now everything is working. Thanks!"

Kathie
from RCC
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"Tammy is absolutely fantastic! She's always incredibly helpful, pleasant, and quick to resolve any issues. No matter how big or small the problem, she handles it with professionalism and efficiency..."

Kelly
from Mattamy Homes

Ready to Offload Your IT Burden?

Let’s talk about your challenges and how we can solve them.

Fill out the form to receive an estimated quote for Managed IT Services through ProServeIT. We'll help you transform your IT challenges into IT success!

ProServeIT was listed as one of the Top 2025 Canadian Managed Service Providers (MSPs) by CloudTango.

Managed IT Services Providers Help Desk

Managed IT Services Customer Stories

Explore real-world success stories that showcase how ProServeIT’s Managed IT Services have transformed organizations across various industries. Discover the tangible benefits our clients have experienced and learn why outsourcing IT with ProServeIT is a smart move for businesses aiming to maximize their IT investment. 

Managed IT Services Frequently Asked Questions

These are some of the most frequently asked questions. If your questions are not addressed here, please contact us at cloud@proserveit.com. 

 

What are the benefits of working with ProServeIT?
At ProServeIT, we have three main differentiators that provide benefit to our customers:
✔️We are a full-stack technology partner and take a holistic approach to making sure that IT is a business enabler. We'll be with you from start to finish, helping you along every aspect of your digital transformation journey to the Cloud.
✔️We make sure you've got the technology you need, when you need it, and once you've purchased it, you're getting the maximum ROI. We place special emphasis on ensuring that your business needs and IT requirements are in complete alignment.
✔️We put a security lens on everything that we do. We help you manage your advanced cybersecurity risks and secure your identity, data, and devices. We also implement this internally, so when you're a customer of ours, we're keeping your data safe.
What are the benefits and drawbacks of outsourcing IT services? How can I get started with Managed IT Services?
There are several benefits of outsourcing IT services, like taking better control of your organization's costs, receiving 24/7/365 support, or proactively managing your cybersecurity needs and requirements. Although the perception is that hiring a Managed IT Services Provider would take away jobs, outsourcing IT Services actually frees up your team to tackle more important, business-oriented tasks.
I'm a current customer. How do I open a service ticket?
To open a service ticket, please email a description of the issue you're experiencing to help@proserveit.com and our experienced team will get started on helping you solve your issue. It is also recommended that you summarize the issue you're experiencing in the subject line of your email. 
Who do you serve (I.e. Geographic regions, industries and organization size)?
We have the capability to assist small organizations with 50+ employees to large enterprises in any industry and located throughout Canada and the United States of America. Here are just some of the customers we serve:
Small organizations: WWF, The Mastercard Foundation, Chudleighs, HTS Engineering, Winnermax Capital, Tim Hortons Foundation Camps, Pet Health
Large Enterprises: Maple Leaf Sports and Entertainment, KPMG, Mattamy Homes, The Woodbridge Group, Goodlife Fitness, The ALDO Group, Toys R Us, Wajax
Click here to see case studies and testimonials. 
How can I contact you if my questions aren't answered here?
We're always available at cloud@proserveit.com. Reach out and let's chat!