The customer had a legacy homegrown customer relationship management platform that they needed to modernize.
The customer needed 3 separate companies to be able to leverage the same platform.
Because they were already a Microsoft customer with several Microsoft-based solutions being used (i.e. Power BI and SharePoint), the customer was looking for a Microsoft solution that could integrate and scale with their existing infrastructure – a “power of one” approach.
The customer already had a Dynamics 365 subscription.
ProServeIT built out a custom layer that would mimic the homegrown platform that the customer had been using but would allow them to scale as needed and provide external access to partners.
By tapping into software development in any capacity - from a quick customization job to a full-out creation - you can improve your customers' experiences with your brand.