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SEASON 2 | EPISODE 3

Tyler Jacobs Reveals How AI Can Become Your Silent Partner and Smartest Collaborator

ProServeIT What the Tech Podcast Art

In a Nutshell

EPISODE OVERVIEW

Tyler Jacobs isn't waiting around for AI to figure itself out. As the Manager of IT and Security at Honey Stinger, he's already using AI to filter security alerts, troubleshoot weird errors, and turn 20-page technical documents into executive summaries that actually get read.

In this episode, Onyeka and Tyler dig into what it really takes to lead through AI when you're moving fast, working lean, and wearing about a dozen different hats.

Tyler shares why it's crucial to supervise AI, how he switched out traditional search engines for AI tools, and why finding the right balance between automation and human touch is the secret to keeping customer trust strong.

From marketing teams squeezing to customer service, Tyler breaks down what's actually working, what needs rethinking, and why curiosity and interpretation are must-have leadership skills.

If you've ever wondered what leading with AI looks like when you're the whole IT department, start here.

INSIDE THE CONVERSATION

👋 Getting to know Tyler and his world

🔄 A misconception about AI that needs to change

🚨 When AI becomes your security alert filter

🤖 How different teams are playing with AI tools

🔍 AI vs. Search Engines: Tyler's take

🦾 Leading through AI when everything moves fast

💡 Why curiosity and business sense are core AI skills 

🤝 The balancing act of AI and human touch

🚀 Three ways Tyler uses AI to quiet the noise

📍Tyler's go-to AI prompts for work and travel

Tyler Jacobs

 

ABOUT THE SPEAKER

Tyler Jacobs

IT Manager, Honey Stinger

Tyler Jacobs is an accomplished technology and business leader with over 25 years of experience spanning IT systems, web-based enterprises, communications, design, development, AI security, AI risk, and agile project management.

He has built a deep and versatile expertise through progressive roles in both private and public organizations, consistently aligning technology initiatives with strategic business goals.

Tyler is a clear and confident communicator who excels at translating complex technical concepts into straightforward language for executives, stakeholders, and non-technical teams.

Known for his collaborative, team-focused management style grounded in agile principles, he cultivates high-performing, cross-functional teams that can adapt quickly and deliver meaningful results.

EPISODE HIGHLIGHTS

Mic Drop Moments

The biggest thing is curiosity, business interpretation, and ethics. You have to keep asking, what can you do differently because of AI? And does the business actually need it?

We decided early that AI should help our agents, not replace them. But the flip side is using it for things like order tracking. It's perfect for that. It saves staff time for the stuff that actually needs a human.
My advice to other people in the industry getting into AI: just keep learning because things are moving so fast. Being able to keep up with that, constantly looking at what's happening out there, playing with it, seeing if it fits into your day-to-day life—that's worth doing.

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