Welcome to the Microsoft Viva Course 2022-2023!

ProServeIT Academy 2022-2023 will have two semesters. Semester 1 runs from July to December 2022. Semester 2 runs from January to June 2023.

The first semester of our Microsoft Viva Course for 2022-2023 is comprised of 3 classes:

Class 01: Introduction to the Viva Suite (5 Modules)

Class 02: Support Your Employees' Growth with Viva Learning

Class 03: Change Management

These classes are designed for C-suite executives and HR leaders. These live classes will be delivered virtually on Thursdays from 2pm to 2:45pm. For the specific dates, please see below.

What You'll Learn

📚 Class 01: Introduction to the Viva Suite (5 Modules)

As hybrid work became more prevalent, not only did it diminish traditional emphasis on the in-office environment, but it also reshaped how companies operate. Technology and workplace tools are the new workplace. As such, they’re becoming central to attracting and retaining new talent, fostering workplace culture, enabling productivity, and more.  

Some of the Viva capabilities come with the Microsoft 365 suite that your organization may already be using. Let’s introduce you to the Viva suite so that you can envision how your people can utilize it today and in the future. 

Join this class to explore how Microsoft Viva and its 5 modules – Insights, Learning, Topics,  Connections, and Goals – can help HR leaders and managers improve their employees’ experience in the era of hybrid work in which we live. 

When: Thursday, September 22nd, 2022
Duration: 2:00PM - 2:45PM ET (45 min)
Course Delivered: Online

💡 Class 02: Support Your Employees' Growth with Viva Learning

Does your organization have the right tools to allow your people to get the latest information and learnings, understand what your priorities are, and get feedback on how they are performing against those priorities?   

Do you have a systemic way for your people to improve their skills and grow in their careers?   

We understand HR leaders like you always look for better ways to help your employees learn, grow, and feel productive. This class is designed for you. 

Join us to discover how Microsoft Viva Learning and Insights can help your organization:  

  • Empower your employees to make learning a natural part of the day;  
  • Bring learning into the flow of work with tools and platforms they already use; 
  • Thrive with data-driven, privacy-protected insights, and recommendations on how to improve productivity and wellbeing. 

When: Thursday, October 20th, 2022
Duration: 2:00PM - 2:45PM ET (45 min)
Course Delivered: Online

⚙️ Class 03: Change Management

Is your organization planning a roll-out of a new technology, like Viva or Teams? We understand for HR leaders like you, what’s more important is adoption of the technology than the shiny technology itself. To bring about excitement which will lead to adoption which will then lead to the ROI your organization is looking for, you need a strong internal communications plan that keeps your employees not only updated on what they can expect, but also informs them on how the new technology will affect their day-to-day operations, and what they can do if they have concerns or issues. 

Join Caroline, our certified change management specialist, to learn how to successfully communicate your roll out, develop your plan, and implement it across your organization. 

When: Thursday, November 17th, 2022
Duration: 2:00PM - 2:45PM ET (45 min)
Course Delivered: Online

Joy Fajardo_ProServeIT


About the Instructor

Joy Fajardo

Brand Experience Manager, ProServeIT


Joy Fajardo lives to make an impact! A marketing native and social media influencer, Joy has an unshakable passion for helping organizations thrive with both inbound and outbound activities by using the right technologies! Joy began her career in Singapore, working as a marketing specialist whose responsibilities included educating, influencing, and affecting client decisions, while also helping to bridge the gap between technical data, branded content, and consumers. After moving to Canada in 2019, Joy joined ProServeIT's marketing team to support inbound and outbound sales and marketing initiatives. She'll draw from her vast experience to help you increase awareness for your cause and raise funds in the most resource-efficient way possible.

Outside of work, Joy is a crusader for proper nutrition for children, especially in the Philippines, where she's from. She also runs a successful YouTube channel in her native language that provides valuable immigration information for others considering Canada.

Caroline Mikhail_


About the Instructor

Caroline Mikhail

Workplace Officer, ProServeIT


Caroline Mikhail – Prosci® Certified Change Practitioner  has extensive knowledge in technology and telecommunications, having gained her B.Sc., in Engineering with a Major in computers and communication.

Her career began over ten years ago in IT consultancy and as a certified PROSCI change management practitioner. Her extensive experience with clients in a variety of industries, including telecommunications, financial services, Oil and Gas, high technology and nonprofits, along with her deep knowledge of design, development and delivery of multi-dimensional cross-functional solutions has been the catalyst of success to her career.

Caroline brings strategy, business process, design, organizational design and change management expertise to each project she touches. When she isn’t strategizing with the ProServeIT team, you can often find Caroline playing a game of tag with her three kids, cooking up a new recipe, or enjoying some down time with her pointe shoes and ballet bar. Management consulting practice in 2015, to focus on her passion, help businesses and their employees reach their potential.

Where does the Microsoft Viva Course Fit within Your Technology Strategy?

We encourage CEOs and their C-suite executives to think of brand experience through two lenses: through a customer perspective and through an employee experience perspective. This course is all about the employee experience.

We want to ensure that we can democratize the employee experience regardless of their role. We also want to be able to digitize corporate culture, to make it more attractive for both current and prospective employees. 

Join Joy and Caroline to explore Microsoft Viva and its five modules and envision how this suite of tools can help improve your employees' overall experience.

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