Tony Caporaletti, ProServeIT



Tony began his 13 years in the IT industry as an apprentice Network Engineer and it led him down the path to his 8-year career here at ProServeIT. With particular expertise in Active Directory, Exchange, Office 365, and various Unified Communications technologies, like Skype for Business, Microsoft Phone System, and Microsoft Teams, Tony is passionate about helping customers get the most from their technology. When he's not keeping up with the changes happening in the technology sector, Tony is an avid sports enthusiast, with particular interest in basketball, soccer, and golf.


A session by Tony:

Microsoft Teams Enterprise Voice, Conferencing, & Direct Routing

You may be aware that Microsoft Teams is a multi-functional communications and collaboration platform that can help you to share and work on files, chat with colleagues, and host internal meetings and calls. But did you know that Teams is also capable of providing a voice platform as well? In this session, we'll talk about the various voice, conferencing, and Direct Routing features of Microsoft Teams, including, 1) what the difference is between the three; 2) when you should use voice, conferencing, or direct routing; 3) integrating Teams with your current phone carrier (like Bell, Telus, or Rogers) to give you more flexibility within the Teams platform; and more!


Recommended for:

Anyone with a bit of technical understanding who is currently working for a nonprofit organization and would like to further explore the benefits of Microsoft Teams.