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Need to open a new ticket with our Service Desk team?

Below are 3 ways to get a hold of our service desk whenever you need assistance or have questions.


Use our Chatbot

Get quick answers to your questions via our chatbot, available in the bottom-right corner of your screen from 8am-8pm EST.


Send us an Email

Send an email to our service desk team at help@proserveit.com, ensuring you provide as much detail as possible.


Give us a Call

Prefer to talk over phone? Give us a call at 866-363-9320 
(Select Option 1 for help).

 Need after-hours support for an urgent request?

Email us with ‘URGENT’ in the subject line or give us a call, and we’ll mark your issue as urgent.

Managed Services Leadership Team

Have a question for ProServeIT's Managed Services leadership team?

Reason for contact:

  • For after hours major escalations please contact Tom Shkrabuik.

  • For ticket/support escalations please contact David Sala.

 

Tom Shkrabuik_ProServeIT
Tom Shkrabuik
Managed Services Practice Director & PEI Operations

tshkrabuik@proserveit.com
905-314-3276 (as needed)
David-Sala-ProServeIT
David Sala
Team Lead, Service Desk


dsala@proserveit.com
289-814-7007 (as needed)