A prioritized set of AI use cases across departments
A phased AI roadmap with governance and security readiness built in
Role-specific Copilot training and usage for employees
Estimated 45 minutes per person per week in recovered productivity
A replicable model for responsible, people-first AI adoption
STARTING POINT
As Powertech were rolling out Microsoft 365 Copilot to a pilot group of 55 employees, they were already asking bigger questions. How could wider adoption help them become even more effective? How could Copilot connect to a broader AI transformation? And what foundation would need to be in place for long-term success?
What stood out most was Powertech’s mindset. Leadership was not interested in adopting AI for the sake of it; they wanted to do it in a way that was useful, responsible, and genuinely valuable for their people.
HOW IT CAME TOGETHER
Powertech understood from the start that for AI to be meaningful, it had to fit the way the business works. Over five months, the team at Powertech including leadership, IT, and Copilot champions came together to shape an approach that balanced strategic planning with real-world application.
This included envisioning and roadmap sessions to identify and prioritize AI opportunities. At the same time, practical Copilot training customized for various departments and functions helped employees apply what they were learning right away. What made the project especially effective was that it was shaped around Powertech’s teams, priorities, and day-to-day realities.
WHAT CHANGED
By the end of the engagement, Powertech had turned early momentum into a stronger, more intentional foundation for long-term AI transformation. They now had a prioritized set of AI use cases, a phased roadmap, and greater clarity around governance and security readiness. In addition, employees were better equipped to use Copilot in ways that supported higher-value work.
What was really encouraging to witness throughout our 5-month journey together was how people at Powertech came together as a team to brainstorm use cases, share what worked and what didn’t, and feed off of each other’s excitement, progress, and momentum.
The result was not just stronger adoption of Copilot, but a clearer sense of where AI could continue to reduce friction going forward, support better decision-making, and create lasting value. The sense of achievement and excitement to carry the momentum forward was very palpable.
WHY IT LANDED
There were multiple ingredients in the success of Powertech’s adoption journey. Leadership’s vision was clearly communicated. The people and process centered adoption journey, not only tool focused. Customized training for their people and their day-to-day workflows. The strong partnerships between internal stakeholders and champions, and with ProServeIT, their partner. That balance of vision, ambition, care, and practicality is primarily what made their approach so impactful.
