Why You Should Outsource IT Department

ProServeIT’s outsourced IT department provides organizations with the technical support needed to succeed in the modern world. Leave the tech to ProServeIT, so that you can spend every hour focusing on your business.

Our team of Service Desk experts are here to answer your end user’s questions and provide guidance and support when you need it most.

Outsource your IT department, which provides:

  • Reactive 24/7/365 support from an experienced team.
  • Hands-on technical support including operating system support, Office 365 support, network printer support, and connectivity support.
  • End-user assistance, including password resets, and Outlook and voicemail account administration.
  • Support for mobile devices.
  • Quarterly reports on Service Desk usage, trends and all activities performed.

Outsource IT Deliverables & Activities

We provide everything you need to keep your IT running smoothly. ProServeIT’s Service Desk offer includes:

  • Operating System Support – Windows 7, 8 and 10, and user profile assistance
  • Peripheral Support – storage & monitor support
  • Connectivity Support – Wi-Fi & VPN support
  • Network Printer Support – print queue, connectivity, and driver issue
  • Commercially Available Software – Microsoft Office, Adobe Creative Suite, anti-virus, internet browsers, etc.
  • Office 365 Support – installation, configuration, and troubleshooting
  • Password Resets – Active Directory (AD) and Line of Business
  • Escalation Support – critical Line of Business
  • Mobile Device Support – smart-phones & tablets (iOS, Android, Blackberry, Windows mobile)
  • Admin Tasks – AD, Outlook, and voicemail account administration

IT Service Desk Benefits

Organizations today require technical expertise to ensure that their IT infrastructure is operating at maximum efficiency. But for many organizations, having a full time IT person (or team) is not financially feasible.

Save both time and money with ProServeIT’s Service Desk – it’s like having your very own team of IT people at your beck and call, without paying full-time salaries for any of them!

Here are key benefits of ProServeIT’s Service Desk Offer:

  • Resolve your on-site IT issues quickly and carefully
  • Enhance your end-user experience
  • In-depth analysis of the issues experienced to avoid future incidents
  • Increase the efficiency of your IT infrastructure
  • Improve productivity by saving time and money on IT-related tasks and issues

Your Experienced Outsource IT Department

Working with an experienced IT outsource department team ensures your end-users have a positive experience with technology and allows your internal IT staff to work on higher-value projects. Got questions? Contact us to have them answered!

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Our experienced team will help you create comprehensive, scalable, flexible, and secure IT infrastructure systems to help you stay productive and continue to innovate.

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