Testimonials

"Kelvin is so good at his job I am retroactively naming my son after him. He's 15, but he'll adapt."

Peter Gulka, National Director, Information Solutions & Data Analytics, Big Brothers Big Sisters of Canada

 

 

"Jinsong did a great job working with our network phone provider to get this problem resolved. He was accessible to us even off hours."

Margaret Reid,Senior Vice President, Apri Insurance Services

 

 

"Thank you very much for the great service! My ticket was addressed in timely manner. I like very much how patient and friendly was Vladimir who handled this ticket"

Valentyna, Manager, Accounting, Imagine Canada

 

 

 

"Oscar was very helpful and explained what he was doing to my computer as he did it. He was also willing to answer questions that did not pertain to my original issue."

Sandy, AOM Benefits

 

 

"The response time was great and the issue was solved in no time."

Joanna Oachis, Regional Manager Ontario Central, ALS Canada

 

 

"The task was performed thoroughly and quickly. Thanks Oscar."

Esben Arnfast, Chief Financial Officer, Dairy Farmers of Nova Scotia (DFNS)

 

 

"I had a long list for Mihai today and he handled each task with wisdom and in a timely manner. He is consistently a pleasure to work with and makes himself very available to troubleshoot any issues we may have. Great work."

Julianne, Executive Director, Compass Community Church

 

 

"Thank you for the quick response & quick fix."

Ron, Internet Marketing Specialist, Search Engine People

 

 

 

"Immediate action, Problem solved and very friendly staff. Thank you."

Annette, Corporate Engagement Manager, Right to Play International

 

 

"The agent listened to the issue and made efforts to fix the issues."

Nadia,Inventory Planner, Unisync Group

 

 

Real-Time IT Service Desk Support
When You Need It Most

Technology is completely ingrained in your everyday life. Your support desk should be, too. We understand the importance of technology in business and provide real-time IT support. From diagnosing a hardware connectivity issues, to troubleshooting network errors, to rebuilding old laptops, our two-tiered IT Support Desk will connect you with our experts when you need us most. 

There is nothing more frustrating than having a problem and not being able to connect with someone to fix it. That’s why, at ProServeIT, we guarantee that prompt, friendly service is just a phone call, IM or email away. With our people-first approach, we’ll ensure that one of our knowledgeable staff is assigned to your case, and that you are in constant contact with someone on our team to make sure you know exactly what’s happening.”  - David Mulligan, Director, Managed Services, ProServeIT

People-Centric IT Service Desk


We provide daily support for all your IT assets, users, systems, and software. Our people-centered approach to IT Support ensures that all phone calls are personally answered by one of our knowledgeable and professional staff.

Resolve

Manage & Resolve your technical incidents

4Ensure service requests are met in a timely manner.

 

5

Round the clock service to our valued customers.

 

IT Service Desk Packages

1-566260888567

Support Services Essentials  

  • Intake channels include toll-free phone & email. 
  • Incident triage, prioritization, & categorization. 
  • Password reset support. 
  • Microsoft Office suite support. 
  • Email support – email setup, email settings, send/receive error support.  
  • Software support – virus removal, malware/spyware removal, application support, etc.  
  • Hardware support -  printer set up/support, computer support. 
  • Standard Reporting Package. 
  • Smileback (feedback) loop with escalation to management if needed.  
  • All calls recorded for accountability & auditing purposes. 

    Explore This Option >>

2

Support Services Advanced 

  • Intake channels include toll-free phone, email, and IM/chat.  
  • Incident triage, prioritization, & categorization. 
  • Password reset support. 
  • Microsoft Office suite support. 
  • Email support – email setup, email settings, send/receive error support.  
  • Software support – virus removal, malware/spyware removal, application support, etc.  
  • Hardware support - printer set up/support, computer support. 
  • Standard & Customized Reporting Package. 
  • Smileback (feedback) loop with escalation to management if needed.  
  • All calls recorded for accountability & auditing purposes. 
  • Remote Desktop support – removing viruses, malware/spyware, installing hardware.  
  • Business process support.  
  • Custom/3rd Party Apps – escalation support 
  • Root Cause Analysis coordination & report generation.  
  • Executive dashboard through Power BI.

    Explore This Option >>

Case Study


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Your IT Service Desk Partners

We understand every organization has different Service Desk needs and challenges. That’s why we always start with learning about your organizational culture, your staff, your customers, and what’s most important to you as a company. We can then recommend one of our two packages that will most align with your unique requirements. Get in touch with us today.

Other IT Services

Cloud Transformation
Cloud Transformation

We've migrated over 200K users to the Cloud! Utilize our expertise and experience to digitally transform your business through the Cloud. It's cost-effective, reliable and flexible.

Technical Services
Technical Services

Utilize our technical service expertise to design and build your unique projects, including implementation, migration, and optimization of innovative Microsoft technologies.

Infrastructure
Infrastructure

Our experienced team will help you create comprehensive, scalable, flexible, and secure IT infrastructure systems to help you stay productive and continue to innovate.

Change Management/Training
Change Management/Training

End user training, success management programs, IT training - whatever your organization needs, ProServeIT's experienced team is ready and able to assist.

Managed Services
Managed Services

ProServeIT's IT Managed Services team has over 15 years of experience, and will work with you to help you increase automation, improve operational efficiency, and decrease costs.

IT Roadmap
IT Roadmap

An advisory engagement to help senior management understand how to manage and leverage IT as a critical business advantage and close the gap between their business needs and IT capabilities.