IT Service Desk


ProServeIT’s Service Desk team provides your organizations with the technical support that you need. Leave the tech to ProServeIT so that you can spend every hour and dollar possible on your business.

Don’t have an in-house IT department (or your team is too busy with other priorities) to handle questions or concerns from your end users? ProServeIT’s Service Desk team can help! Our team of courteous and knowledgeable Service Desk experts are there to answer your end user’s questions and provide guidance and support when you need it most.

Sign up for Service Desk with ProServeIT, and you’ll receive:

  • Reactive 24/7/365 support from our experienced team
  • Hands on technical support including operating system support, Office 365 support, network printer support, and connectivity support
  • End-user assistance, including password resets, and Outlook and voicemail account administration
  • Support for mobile devices
  • Quarterly reports on Service Desk usage, trends and all activities performed

Service Desk Deliverables & Activities


Here is a summary of the activities we will provide for you as part of our Service Desk offer. Our support for you includes, but is not limited to:

  • Operating System Support – Windows 7, 8 and 10, and user profile assistance
  • Peripheral Support – storage & monitor support
  • Connectivity Support – Wi-Fi & VPN support
  • Network Printer Support – print queue, connectivity, and driver issue
  • Commercially Available Software – Microsoft Office, Adobe Creative Suite, anti-virus, internet browsers, etc.
  • Office 365 Support – installation, configuration, and troubleshooting
  • Password Resets – Active Directory (AD) and Line of Business
  • Escalation Support – critical Line of Business
  • Mobile Device Support – smart phones & tablets (iOS, Android, Blackberry, Windows mobile)
  • Admin Tasks – AD, Outlook, and voicemail account administration

IT Service Desk Benefits


The reality of this technology-enabled world is that organizations require technical expertise to ensure that their IT infrastructure is operating at maximum efficiency. But for many organizations, having a full time IT person (or team) is not financially feasible.

Engaging with ProServeIT to handle all of your Helpdesk needs allows your organization to save both time and money. ProServeIT’s Helpdesk offering is like having your very own team of IT people at your beck and call, without paying full-time salaries for any of them!

Here are key benefits of ProServeIT’s Service Desk Offer:

  • Resolve your on-site IT issues quickly and carefully
  • Enhance your end user experience
  • In-depth analysis of the issues experienced to avoid future incidents
  • Increase efficiency of your IT infrastructure
  • Improve productivity by saving time and money on IT-related tasks and issues

Your Experienced Service Desk Team

Working with an experienced Service Desk team ensures your end-users have a positive experience with technology and allows your internal IT staff to work on higher value projects. Got questions? Contact us to have them answered!

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