Employment

Managed Services

Support Technician

Starting salary range: $35,000 – $50,000, depending on experience

We are always looking to add more talent to our dep artment. If you find helping others satisfying, thrive on solving diverse technical issues and enjoy the daily mixture of independent and team challenges then you could be a good fit for our Managed Services team. The ideal candidate would also possess exceptional communication and customer service skills.

Basic Duties and Expectations:

• Provide phone/remote support to our customers from our I.T. Service Desk located at our office in Mississauga.
• Provide onsite support when required, potentially full-time at customer sites within the GTA.
• Resolve technical issues with desktops, peripherals, BlackBerry phones and numerous other devices in a Microsoft Windows environment.
• Create and manage user/email accounts; troubleshoot backup errors.
• Coordinate directly with vendors when required.
• Determine when a service ticket requires escalation to a more advanced support level.
• Prioritize work flow, meet SLAs and manage service tickets effectively using our PSA solution.
• Create and maintain technical documentation for all customer sites.

Role Requirements:

• A degree or diploma from a post-secondary institution (college or university.)
• 2-3 years of customer service related experience.
• Willingness and ability to shift work in a 7x24x365 environment either onsite or on the Service Desk.
• Strong general aptitude for computers; knowledge of Microsoft operating systems and some basic networking technologies is strongly desired.
• Experience with a ticketing system and/or NOC software would be valuable but is not required.
• Experience with Microsoft SharePoint administration would be a plus but is not required.
• Patience and politeness with an ability to empathize with people.
• Great English communication skills, both written and oral is a must have.
• Strong problem solving skills with the ability to prioritize activities.
• The ability to multitask effectively.

If you believe your skills and achievements would be a fit for our team, we want to hear from you! Please reference “ProServeIT Employment Page” in the subject line when applying. Only qualified applicants will be considered.