What is Microsoft 365 F1?


Microsoft 365 F1 brings together Office 365, Windows 10, and Enterprise Mobility + Security to create a complete, intelligent solution to help orgnizations further their digital transformation and ambitions. Microsoft 365 F1 empowers Firstline Workers to be creative and work together in a secure manner. With this complete solution, you can easily train and upskill employees, foster culture and working community, digitize business process, deliver real-time expertise, and effectively manage risk and cost.

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Microsoft 365 for Firstline Workers... Who are Firstline Workers?

Firstline Workers comprise 80% of global workforce.

More than two billion people in the world are in these critical roles.

First point of contact between a company and the outside world.

Firstline Workers are those who are the first to engage customers, represent a company’s brand, and see products and services in action. These are the people behind the counter, on the phone, in clinics, hospitals, and on the shop floor. More than two billion people in the world are in these critical roles as the first point of contact between a company and the outside world.

Their daily ingenuity, creativity, and actions move the business forward, making them the heartbeat of the world’s largest industries. They form the backbone of many of the world’s largest industries, including retail (sales associates, store managers), hospitality (front desk staff, housekeepers), manufacturing (warehouse/maintenance workers, technicians) and construction (construction workers, site managers), to name a few.

Common Challenges Faced by Firstline Workers

Obsolete tools and technology, and manual, time-consuming processes

Inefficiency in on-boarding and training processes.

Lack of communications between each other or from the head office

Outdated communication tools and devices

Unclear (or no) security policies and governance

Unable to collaborate efficiently

How Microsoft 365 F1 Can Help

Foster Culture and Community

Connect Firstline Workers to each other and to the organization

Communicate directly from the C-suite to the Firstline Workers

Build secure environments to share information and hubs for teamwork


Tools Utilized

Yammer, Microsoft Teams, StaffHub, Skype for Business Skype Meeting Broadcast, Exchange

Train & Upskill Employees

Enable training via centralized video services and content portals, accessible from any device


Tools Utilized

Microsoft Stream, SharePoint, OneDrive for Business

Digitize Business Process

Provide a single app for Firstline Workers to organize their workdays, simplifying schedule management, tasks, and communication

Digitize repetitive tasks and processes, such as request approvals with simple workflows


Tools Utilized

StaffHub, PowerApps and Flow

Deliver Real-time Expertise

Crowdsource new ideas

Connect across remote sites on any device

Tap into available talent when/where it’s needed.


Tools Utilized

Teams, Skype for Business, Outlook

Minimize Risk and Cost

Provide device management, and secure access to corporate apps and content with identity-driven protection.


Tools Utilized

Windows 10, EM+S

Microsoft 365 F1 – Benefits to Your Organization

More sales, improved productivity

Firstline Workers are better engaged and connected to each other, which will drive sales, improve customer service, and increase profits.

Better Insights for Management

With better insights, management can find ways to improve products and services, and to grow and establish new markets.

Reduced Costs

By digitizing the process of training and on-boarding, costs will be reduced (e.g. eliminating the need for printed handbooks).

Enhanced Security

Using the right technology brings measurable metrics on worker efficiency, turnover, and security breaches.

Your Microsoft 365 Partners

Contact us to learn more about how Microsoft 365 F1 can help your organization and your firstline workers.

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