Do you want to run your own help desk?

Probably not. And that's the conclusion one of our clients came to after trying out our helpdesk service for two months. This IT Director's two helpdesk staff were only available during regular hours, unless overtime was paid. He had to manage them. He had to deal with their issues and requirements. He had to equip them. He had to give them floor space and furniture. He had to make sure they stayed trained and motivated. In the end, these helpdesk employees knew the client's environment really well, but nothing else. Their value was limited by the environment itself, and the end-user experience was not what the IT Director wanted.

By outsourcing his helpdesk, the IT Director achieved:

• longer hours of helpdesk operation
• staff that had vastly more experience across a range of organizations
• a self-managing helpdesk
• reduced time and money commitments
• better end-user experiences
• more flexibility and knowledge

Can our Helpdesk service help you? Contact us at 416.363.9320, or have us contact you and we can find out!